Quality Assurance Sales

SAM HAGHIGHI

** ******** **.

Markham, Ontario, L3T 4V5

Phone: 416-***-****

Email: abprpj@r.postjobfree.com

OBJECTIVE: To obtain a position as a PROCESS ENGINEER in your organization where I can work with my excellent management skills to improve company productivity & efficiency.

HIGHLIGHTS

17 years’ experience in managing, engineering, project & process control, quality control, metal stamping, molding, sales and customer service Experience in line balancing, time study, continuous improvement, productivity measurements, analyzing drawings and revising plant layoutExtensive experience in applying Quality Assurance and Control SystemsExperience in analyzing product failures and mechanismsInternal Auditor (ISO 9001)Strong background in CPM-PERT, MOST and 5S systems, Health & Safety (WHMIS)Proficient in Auto-CAD 2007, Windows & Microsoft OfficeEnthusiastic, hard worker, creative, and motivated by research challenges

RELATED EXPERIENCE

2010-Present Sales Supervisor

NISSAN & INFINITI OF WILLOWDALE Ltd., Toronto, Ontario, CanadaSupervised and coordinated sales staffAssigned sales workers to duties and prepared work schedulesResolved problems that arise, such as customer complaintsControlled inventory, monitored revenues and modified procedures and pricesPrepared reports regarding sales volumes, merchandising and personnel mattersEstimated or quoted prices, credit terms, trade-in allowances, warranties and delivery datesPrepared sales, rental or leasing contracts and accepted cash, cheque, credit card or automatic debit payment

2007-2010 Quality Assurance & Engineering Manager

ERGOCENTRIC SEATING SYSTEMS (Office Furniture & Chair Ind.),

(QS 9001 & 14001 Registered) Toronto, Ontario, CanadaPlanned, organized, directed, controlled & evaluated the activities and operations of quality systemsAnalyzed and communicated issues and the status of projects to various levels of the organizationDetermined and assisted with the implementation of supplier performance requirements for new and existing productsProvided training program in the use of quality tools across multiple functionsUpdated and maintained all quality system documentation within scope of operationReviewed, analyzed & recommended corrective action on internal and external failuresIdentified the appropriate inspection points in the process and levels of inspection

Sam Haghighi 416-***-****

2004 - 2007 Process Engineer

ELECTRO CANADA LIMITED (Automotive Ind.),

(QS 9001 Registered) Toronto, Ontario, CanadaPrepared bill of materials (BOM), quotation, wire terminating instruction, work instructionDesigned plant layouts and facilitiesDeveloped performance standards, and evaluation systemsControlled material consumption in process lineConducted efficiency study, time study, line balancing, continuous improvement and developed QS 9000 requirements and techniquesConducted delay study on different lines and identified the causes of delaysSet up lines for the first time production, revised plant layout

1991 - 2003 Production Manager

TOSHIBA LIGHTING COMPANY, Rasht, IranPlanned, organized, directed, controlled and evaluated the production departmentDeveloped and implemented plans to efficiently use materials, labor and equipment to meet production targetsPlanned and managed the establishment of departmental budgetDeveloped production schedules and maintained an inventory of raw materials and finished productsDirected quality control inspection system and developed production reporting proceduresUtilized statistical process control in ISO 9001-2000 manufacturing environmentHired, supervised and trained of employees in the use of new equipment & production techniques

EDUCATION

2010 Automotive Certification Course (OMVIC)

Canadian Automotive Institute (CAI), Barrie, Ontario, Canada

2009 Financial Services Diploma

Everest College, Toronto, Ontario, Canada

2009 IFIC, Mutual Fund Certificate

Toronto, Canada

1989 – 1991 Master’s Degree in Economics

Istanbul University, Istanbul, Turkey

1984 - 1989 Bachelor of Science in Industrial Management Engineering

Istanbul Technical University, Istanbul, Turkey

COURSES

2009 Technological Design (Auto-CAD 2007)

York Dale Learning Centre, Toronto, Ontario, Canada

2002 Internal Auditor Training Course (ISO 9001-version 2000)

SGS International certification service, Tehran, Iran

1997 Computer Course (DOS, Windows, Word & Excel)

Technical & Occupational Training Center, Rasht, Iran

REFERENCES Available upon request

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