Customer Service Manager

Allan Huta

*** ************* ***, *******, ******* T4B 2Y3

Home: 403-***-**** Cellular: 403-***-****

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SUMMARY OF QUALIFICATIONS:Works well independently of supervisionInterviewing, recruiting and training of new staffProven ability to successfully multi-task, prioritize and adapt to fluctuating work volumesSkilled in the customer service and sales aspect of medium to large scale manufacturingDemonstrate accuracy, attention to detail and the ability to work well in a team environment Establish and maintain effective communication with all levels of management, clients and colleaguesAdvanced ability with Microsoft Office (Word, Excel, PowerPoint)

EDUCATION:

Bachelor of Management Degree; University of Lethbridge

Mentors Program; University of Lethbridge

Electronic Technician Certificate; Harcourt Education

EMPLOYMENT HISTORY

Dynamic Source Manufacturing; Production Team Leader

2009 - 2012Managed a team of twenty staff Supervised the recruitment, hiring and training of team membersHelped organize the production schedule while maximizing the usage of available staff and equipmentMaintained payroll and holiday scheduleRedesigned the production area which better than doubled output and reduced cost with proven 5S techniquesParticipated in multiple kaizen continuous improvement eventsLed A3 problem solving teams to eliminate wasteful processes

EMPLOYMENT HISTORY (CON’T):

Chair of health and safety committeeMember of continuous improvement committeeOrganized and coordinated the warranty repair depot Kept clients appraised of technical and production progress

P3C Manufacturing: Calgary; Repair Team Leader

2008 - 2009Assisted in refitting and repairing circuit boards, reprogramming components and upgraded software to ensure client satisfaction and efficiency Performed mechanical assembly on finished units and prepared units for shipping Utilized analytical and problem solving skills by properly interpreting test results and computer feedbackDeveloped test procedures which helped facilitate production

Electromec Manufacturing Incorporated; Program Manager

2000- 2004Provided leadership for team of twenty five individuals Completed quotes for both turn-key and consignment ordersProvided program management services to clientsAssisted with training of staff and with troubleshooting defective productHelped improve line layout to reduce waste and increase productivity

ACHIEVEMENTS:

Twice received the Jason Lang Scholarship for academic achievement,

St. Mary’s University College

President of the St. Mary’s University College Historical Society two years running

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