Customer Service Project

Farha Jakda

**** ******** ****** **** *******, ON M6L 1A9 647-***-**** *********@*******.***

To Whom It May Concern:

This letter and the enclosed resume is an expression of my interest in seeking the Performance Tester position at 3k Consulting. With 2 years of IT experience I am certain that I would be the perfect candidate for the current position at your organization. In addition to my experience at CIBC I hold a Diploma in Software Engineering from Centennial College where I gained various types of Software testing knowledge. At my previous coop work term, I gained extensive abilities in performance and load testing using an HP Loadrunner. My supervisor has commented me as a technology competent and a good team player. I am confident that my software engineering Diploma along with my work experience and the qualifications would make me an excellent match for this position

I have read the job description posted and would like to enforce my position as the lead candidate for this position. I am self-motivated, independent, energetic, and eager to learn new skills and ready to adapt my previous skills and knowledge in computers. My initiative to learn and take on new projects will make sure that your organization will see me as a value added resource to the team. I learn fast, and once I learn a task I am able to complete it with minimal supervision. I am not afraid to help the team in other areas when the projects near deadlines and working late and hard are second nature to me.

I differentiate myself from the other candidates because I am a hard worker, problem solver, energetic, and dynamic individual who has no doubt that I will fit into the team. My personality is outgoing and can easily get along with all members of the team to create that family and tight team to help get the work done effectively and efficiently.

Throughout my career and education, I have consistently met and exceeded all organizational/educational goals and targets. I am a very thorough individual who performs beyond expectations and is driven to seek growth and challenges.

I would greatly appreciate the opportunity to meet with you to discuss how my knowledge, skill set, and professional attributes can meet your current and future needs. Thanking you in advance for your time and consideration.

Sincerely,

Farha Jakda

Resume enclosed

FARHA JAKDA

1415 Lawrence Avenue West Suite #414, Toronto, ON

Cell: 647-***-****, Email: *********@*******.***

HIGHLIGHT OF QUALIFICATIONSEight months experience with large banking organization as a Performance Test AnalystAbility to communicate effectively with clients regarding requirements, project issue.Flexible, fast learner and achievement oriented individualEffective communication and writing skillsGood analytical and problem-solving skillsProblem solving skills analyzing the potential causes of problems and coming up with solutionsTime Management Skills to organize work by prioritizing my workKnowledge of relational databases and database applications - Oracle & SQLExperience with load, stress, volume testing in ASP and. NET based

WORK EXPERIENCE

Performance Test Analyst (Co-op) September 2011 – April 2012

CIBC

Execute test scripts to ensure developed software meets organization standardsCommunicate test results, variances or issues discovered during testing to Technical consultant and developers, including recommended changes to design and/or coding and handling variances using HP Quality Center.Providing reports that summarize all the performance testing results during the lifecycle of the projectWorking closely with the Test team members and co-ordinate day to day task across multiple groups including HP partnersPerform baseline test relating to multiple test environments

Freelance Programmer March 2010 – July 2011

Biyatix Corporation

Gather clients needs and requirements with multiple walkthroughs and planning sessionsTranslate clients vision and goals into the software using PHP and MYSQLEvaluate and install computer hardware, networking software and operating system software,Conduct testing with client during process to make sure all clients goals are metPresent final product to the end user providing training and support as needed

Office Assistant April 2010 - August 2010

Al Baqee Transport

Completed data entry related to Accounting and Logistics Worked with staff to make sure all documents were filed and organized Updated and maintained mailing lists for vendors and customers Assist staff by researching, typing, faxing and various ad hoc needs

Customer Service Representative February 2010 – August 2011

Winners

Greet customers and process transactionsAnswers customer inquiries related to inventoryResolve issues regarding returns and exchangesWork with staff to complete daily goals as set by team manager

COMPUTER SKILLSVisual Basic 6.0, JAVA, HTML, SQL.Visual Studio 2010C, C++, PHP, C#, PERLSoftware Designing, Testing, Coding and DebuggingMicrosoft Office (Excel, Word, PowerPoint, Outlook)Networking Technologies (LAN, Network security)

EDUCATION

Software Engineering Technology (Fast Track) Diploma 2010-2012

Centennial College

Relevant Courses Include:Advanced database concept Web application development Programming 3 C#Software testing and quality assurance

Computer Engineering Diploma 2006-2009

Jamia Polytechnic Maharastra, INDIA

Relevant Courses Include:Software Engineering MethodologiesDatabase Concepts (Oracle)

Projects and Roles

Project Name : LR11 upgrade verification and new emulator testing

Team Size : 3 (March 2012 to April 2012)

Tool : HP Loadrunner

Description:

Upgrading the HP Loadrunner 9.5 to HP Loadrunner 11 requires verifying every analysis to make sure it works.

Responsibilities:Validate Access & LoadRunner installationVerify the license permission validationVerify the launching of Vugen, Controller and analysis Execution, analysis and acceptance of the successful mixed load test of existing scenarioVerify all the real time monitors work well during test execution.

2. Project details

Project Name : CSESS eDocs

Team Size : 3 (Nov 2011)

Tool : HP Loadrunner

Description:

The eDocs project is a key to support the Target Operating Model of the Simplified Lending Program by leveraging the enterprise content management infrastructure for mortgage and lending documents. This was enabled to deliver the enhanced customer service and improved response time through immediate access to imaged documents on a single Enterprise Content Manager (ECM), rationalizing current repositories. Additionally, it was resulted in enhanced consistency and compliance of electronic and physical records through automated Records Management (RM)

Responsibilities:Executing various tests ie. Isolated baseline, mixed baseline, SOAK tests, Failover tests.Troubleshooting along with team.Generating Excel and HTML Reports and other analysis documents.Providing reports that summarize all the performance testing results during the lifecycle of the project.Handling Variances using hp Quality Center. Accountable for establishing performance standards/metrics including templates, coding, performance optimization, validation.Working closely with the Test team members and co-ordinate day to day task across multiple groups including HP partners

3. Project details

Project Name : ePresentment

Team Size : 3 (September 2011)

Tool : HP Loadrunner

Description:

The ePresentment program enables presentment of electronic statements for credit card and personal deposit accounts in customer and employee facing channels: OLB, Telephone Banking, Branches, Card Products Contact Centers, etc. This new capabilities drive operational benefits through paper truncation and streamlining of processes and functions across multiple channels in the Bank.

The solution is delivered in three (3) releases which enable a wide range of new functions related to presentment of electronic statements for credit card and deposit products

Responsibilities:Generating Excel and HTML Reports and other analysis documents.Providing reports that summarize all the performance testing results during the lifecycle of the project.Handling Variances using hp Quality Center. Working closely with the Test team members and co-ordinate day to day task across multiple groups including HP partners.

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