Customer Service Management

Armondo Tijerina

**** **** ****** ***

Huber Heights, Ohio 45424

Home: 937-***-****

Cell: 937-***-****

Email: ***********@*****.***

Objective: To prosper and grow with the Defense Talent Network company.

HIGHLIGHTS OF QUALIFICATIONS

Detail oriented troubleshooter and problem solver within the Navy and Marine Corps Data Center.Track and update network helpdesk tickets daily.Technical background with a history of delivering excellent customer service. Current Government Secret Clearance.Over 6 years of effective Data Center helpdesk experience.

PROFESSIONAL EXPERIENCE

Technical skillsSecurity + certificationTroubleshoot, identify and solve operating issues in the Data Center Collect data of all equipment and make the necessary repairs or exchanges of inferior equipment

Customer ServiceEffectively handled emergencies and customer inquiries, as helpdesk supervisor. Ability to work closely with other employees to achieve user satisfaction.Troubleshoot communication and information systems within the Data Center operations center

Management, Supervision & TrainingSupervised preventative maintenance and maintenance management of electrical and mechanical equipment for the Data Center.Demonstrated flexibility, organization and time management skills during operation planning projects.Identified objectives, organized needed resources, directed operational efforts to achieve desired results pertaining to the networks.

WORK HISTORY

2006 – 2012 Data Center supervisor United States Marine Corps –Hawaii

2005-2006 UNIX administrator United States Marine Corps – Virginia

EDUCATION

A.A. Degree, Supervisory Leadership – Hawaii Pacific University

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