Manager Sales
Resume:
Robert Spinosa
Email: *********@********.***
Address: **** **** **
City: Fredericksburg
State: VA
Zip: 22407
Country: USA
Phone: 540-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
Customer Relationship Sales Skills
Educational Background:
Certification, Corporate Sales
Sales Associate Training, 02/2008 - 02/2008
Canton, OH
Job History / Details:
ROBERT SPINOSA
Fredericksburg, VA 22407
*********@********.***
www.linkedin.com/pub/rob-spinosa/30/bb8/830
QUALIFICATIONS SUMMARY
Successful, strategic, results-generating business development
professional utilizing critical thinking and empowerment for the
development of customer centric relationships. Innovative and
committed to delivering new thinking solutions for tomorrow`s
challenges in support of the vision and mission contributing
value to the organization and its strategic partners to achieve
successful business outcomes.
PROFESSIONAL EXPERIENCE
Diebold Inc., Richmond, VA
2008 - 2012
Customer Relationship Manager
Key member of the Business Operations Team for a global
organization that provides integrated self-service delivery and
security service systems. Chiefly responsibility for customer
relationships that ensured high-level customer satisfaction,
retention and contract pull-through.
* Restructured contract to meet customer`s financial goals,
thereby retaining $50,000 service contract.
* Leveraged relationship to replace competitor $30,000 Electronic
Security service contract worth.
* Negotiated $275,000 nationwide Access Control maintenance
agreement.
* Increased the number of multiple year service contracts from
20% to 70% in 18 months.
Diebold Information & Security Systems (TFE Technology LLC),
Sterling, VA
1990 - 2008
Regional Service Manager / Senior Field Technician
Managed a computer service division of $10 Million in annual
revenue. Supervised 39 technicians in 15 states, providing
hardware maintenance support to state, local, government clients
and commercial firms in several industries.
* Directed the relocation, and consolidation of two computer
rooms to new Data Center.
* Coordinated 150+ annual relocation of computer work stations
for customer`s nationwide offices locations.
* Managed multiple National Point-of-Sale service contracts
requiring 24-hour coverage.
Metaphor Computer Systems, Princeton, NJ
1989 - 1990
Area Manager
Provided direction to technicians in Mid-Atlantic area supporting
Fortune 500 customers.
* Coordinated daily activities of the field engineering staff,
hired and trained employees, and reviewed employees` performance.
* Provided technical support and oversaw the firm`s escalation
process.
* Maintained customer satisfaction through correspondence and /
or site visits.
Medical Systems Support Inc., Vernon, NJ
1985 - 1989
Account Support Representative
Supported hospital data centers in all aspects of computer
processing.
* Installed, removed, and maintained a variety of computer
equipment through preventive and remedial maintenance.
* Conducted meetings with Data Processing management to discuss
upcoming events as well as to foresee and prevent any unpleasant
situations.
* Acted as a coordinator for issues, which were not easily
defined as a hardware or software problem and saw through to
resolution.
Four-Phase Systems Inc., Rochelle Park, NJ
1982 - 1985
Field Engineer
Provided direct hardware support to assigned customers data
centers.
* Installed, removed, and serviced a variety of computer
equipment through preventive and remedial maintenance.
* Conducted meetings with Data Processing management to discuss
upcoming events and to foresee and prevent any unpleasant
situations.
EDUCATION
High School Diploma
Weehawken High, Weehawken, NJ
CERTIFICATIONS
New Sales Associate Training
Diebold Inc., Canton, OH
Certificate for Electronic Circuits and Systems
Technical Careers Institutes, New York, NY
Data General Certification
Medical Systems Support Inc., Dallas, TX
Security Clearance
Top Secret
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