Customer Service Representative
Resume:
Terresia Greene
Email: *********@********.***
Address: ** ***** **
City: Cortland
State: NY
Zip: 13045
Country: USA
Phone: 607-***-****
Skill Level: Experienced
Salary Range: $27,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Terresia Greene
12 North Street
Cortland, New York 13045
Skills:
Computer software- Outlook, MS Word, SAP, Oracle, Excel, proprietary accounting software programs, Macola, Word Processing.
Data Entry, Attention to detail, Active Listening, Customer Service, Processed Invoices
Speaking, Team player, Customer/Business relations.
Social Perceptiveness, Time Management, Customer Service, Oral Comprehension, Processed Credit/Debit cards.
Objective: Administrative Assistant/ Data Processing
Work History:
Cargill Incorporated: Lansing, NY, Scale house Attendant 1/2011-3/2012
* Scaled trucks in and out with proprietary computer and SAP software.
* Used Excel for reports and accounting of product and trucks.
* Worked as team player.
* Customer service via phone/email.
* Attention to detail is a must.
* Ran reports daily.
* Many other duties as needed.
Silicon Solar Incorporated: Ithaca, NY Customer Service Representative 9/2008-4/2009
* Used proprietary computer software.
* Placed/Obtained orders via phone, internet, and email.
* Gave full attention to what other people were saying, taking time to understand the
points being made, and asking questions as appropriate.
* Used mathematics to solve problems, such as billing issues.
* Used logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
* Selected and used training/instructional methods and procedures, appropriate for the
situation when learning or teaching new things.
Redding Hunter Equipment - Cortland, NY Order Processor/Billing Clerk 3/2006-8/2008
* Used Macola accounting software.
Processed order(s) from beginning to end, via phone, internet, email.
directed or escorted them to specific destinations.
* Filed and maintained records.
* Calculated, prepared, and issued bills, invoices, account statements, and other financial
statements according to established procedures.
* Transmitted information or documents to customers, using computer, mail, or fax.
Intertek Testing - Cortland, NY Accounts Receivable Clerk 2/2004-3/2006
* Used Oracle computer software.
* Used Excel for reports and financial records.
* Checked figures, postings, and documents for correct entry, mathematical accuracy,
and proper codes.
* Operated computers programmed with accounting software to record, store, and
analyze information.
* Executed wire transfers of funds.
* Debit, credit, and total accounts on computer spreadsheets and databases, using
Oracle accounting software.
* Classified, record, and summarize numerical and financial data to compile and keep
financial records, using company computer.
* Coded documents according to company procedures.
* Accessed computerized financial information to answer general questions as well as
those related to specific accounts.
Suit Kote - Cortland, NY Accounts Receivable Clerk 5/2003-2/2004
* Used proprietary computer software.
* Applied tickets, cash and checks to accounts or invoices.
* Helped cover company switchboard when needed.
* Filed & did bookkeeping.
XCP Inc. - Dryden, NY Customer Service Representative/Sales 2/1998-7/2002
* Used proprietary computer software.
* Processed orders via phone, fax.
* Compiled information about new accounts, entered account information into computers,
filed related forms or other documents.
* Investigated and corrected errors upon customers' request.
* Selected and used training/instructional methods and procedures, appropriate for the
situation when learning or teaching new tasks.
Education: OCM Boces - Cortland, New York - Business Careers Certified
Cortland Jr Sr Hi - Cortland, New York
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