Customer Service High School
Resume:
Confidential User
Email: ********@*********.***
Address:
City: Sidney
State: OH
Zip: 45365
Country: USA
Phone: 937-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.Self-motivated professional with extensive experience in dealing with the public in a professional manner, detail oriented, dedicated, works well under pressure and in a very fast paced environment. Fast learner who is very teachable and willing to learn new things.
Educational Background:
High School Dipolma from Sidney High School, Sidney OH 1/2001 to 3/1996 (General)
Job History / Details:
Career Overview
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.Self-motivated professional with extensive experience in dealing with the public in a professional manner, detail oriented, dedicated, works well under pressure and in a very fast paced environment. Fast learner who is very teachable and willing to learn new things.
Skill Highlights
Schedule management
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
Staff motivation
Employee training and development
Active Learning
Calendaring
Client Relations
Data Collection
Data Entry
Documentation
Filing
Grammar
Internet Research
Letters and Memos
Microsoft Word
Telephone Skills
Time Management
Writing
Creative Problem Solving
Critical Thinking
Customer Service
Core Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Scheduling
Managed monthly schedules for my shift employees.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Data Organization
Improved office organization by compiling domestic violence reports, arranging filing systems for such data and reporting data to the proper state agency.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, handled complaints and reports over the phone.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Data Preparation
Prepared warrant packets for entry; entered, filed and faxed said data to appropriate agencies and organized up to date files on all warrants.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.
Reporting
Maintained status reports to provide management and staff with updated information.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Professional Experience
May 2001 to April 2012
Shelby County Sheriff's Office Sidney, Ohio
911 Dispatcher
Answered all 911 calls, dispatched police, fire and EMS, answered business telephone calls, data entry, warrant entry, background checks, protection order entry, ccw permits entry, officer assistance, report writing and filing.
Education
1996 Sidney High School Sidney, Ohio
GED
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