Customer Service High School

rhonda wrieden

Email: ********@*****-*******.***

Address:

City: Shingle Springs

State: CA

Zip: 95682

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pet Sitter who provides exceptional in-home care to dogs, cats, birds, rodents and rabbits. Excels at putting pets at ease and relieving anxiety while they are away from their normal environments.Experienced [job title] professional with strong leadership and relationship-building skills. Compassionate Veterinarian seeking a role within a small veterinary hospital or private practice. Lifelong dedication to providing the best animal care possible. Handles difficult situations calmly and with focus. Highlights q Veterinary injection and suction units q Adaptable and flexible q Recording and charting procedures q Use of muzzles and restraints q Patient and reliable q Nutritional and dietary analysis q Coaching and training techniques q Socialization Training q Fostering and adoptions q Animal shelter volunteer q Recording and charting procedures Accomplishments Marketing q Implemented marketing strategies which resulted in [Xpercentage] growth of customer base. Supervision q Supervised team of three staff members.

Educational Background:

High School Dipolma from campolinda high, Moraga CA 1/2001 to 6/1983 (all)

High School Dipolma from campolindo high, Moraga CA 1/2001 to 11/2012

Job History / Details:

Summary

Pet Sitter who provides exceptional in-home care to dogs, cats, birds, rodents and rabbits. Excels at putting pets at ease and relieving anxiety while they are away from their normal environments.Experienced [job title] professional with strong leadership and relationship-building skills. Compassionate Veterinarian seeking a role within a small veterinary hospital or private practice. Lifelong dedication to providing the best animal care possible. Handles difficult situations calmly and with focus. Highlights q Veterinary injection and suction units q Adaptable and flexible q Recording and charting procedures q Use of muzzles and restraints q Patient and reliable q Nutritional and dietary analysis q Coaching and training techniques q Socialization Training q Fostering and adoptions q Animal shelter volunteer q Recording and charting procedures Accomplishments Marketing q Implemented marketing strategies which resulted in [X percentage ] growth of customer base. Supervision q Supervised team of three staff members.

Highlights

Veterinary injection and suction units

Adaptable and flexible

Recording and charting procedures

Use of muzzles and restraints

Nutritional and dietary analysis

Patient and reliable

Socialization Training

Shelter management

Socialization Training

Fostering and adoptions

Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Experience

February 2009 to March 2012

GROOMING ELDORADO PET CLUB Shingle Springs, CA

Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.Provided integrative medical treatment including acupuncture, manual therapy and therbal medecine.Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.Adhered to high standards of safety, cleanliness and professionalism.Restrained animals during veterinary procedures.Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.

Education

1983 campolinda high moraga, ca

CAMPOLINDO 12

MORAGA, CA, UNITED STATES

1983 campolindo high moraga, ca

High School Diploma

Professional Affiliations

Contact this candidate