Manager Customer Service
Resume:
Grace Handal
Email: abprcy@r.postjobfree.com
Address: **** ****** ***** ** #*
City: Fairfax
State: VA
Zip: 22033
Country: USA
Phone: 571-***-****
Skill Level: Management
Salary Range: $110,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Beshara-Handal, Grace, PharmD,MS
4320 Cannon Ridge Ct Unit Z
Fairfax, Va, 22033
e-mail: abprcy@r.postjobfree.com
Date of Birth: July 3rd, 1972
Professional Background
* CVS/caremark Pharmacy (Dec 2001- to date)
- Certified Immunizer in DC
- MTM-certified
- Pharmacy Department Manager, Team leader, Registered Pharmacist
Licensed Pharmacist in DC and VA
Responsibilities included the training and development of employees to ensure their competence at all levels including customer service.
Managing the pharmacy operation at different levels (Controlled and non controlled substances` inventory, service, human resource management, training, implementation of new CVS/caremark programs
Drug Dispensing
Establishing professional communication with other health professionals and prescribers to address different patient medication issues and clinical concerns like drug dosing, interactions or side effects).
Counseling patients on their medicine as required by pharmacy laws
- Clinical pharmacy Preceptor
Precepted students from Howard University, University of Maryland, University of Connecticut and Ohio state University. Assisted students in -advanced clinical rotation and helped them apply their professional and clinical knowledge to a practical community setting (assess dosing, drug interactions and counsel patients whenever necessary)
* American University of Beirut (2000-2001)
- Clinical training internship
Received training in clinical pharmacy as a requirement for the pharmD degree. Rotated in several hospital departments including: Internal medicine, pediatrics, pharmacokinetics, cardiac care unit (CCU) and intensive care unit (ICU)
* Lebanese American university (1997-1999)
- Supervisor of learning center
Participated in the re-establishment of the learning center in the university. Responsibilities included coordinating the lessons between the teaching assistants and the students in addition to assisting students in various pharmacy courses (pharmacology, pharmacokinetics, pharmaceutics and pathophysiology..)
* American university of Beirut (1995-1996)
- Research assistant
Conducted a series of in vivo and in vitro experiments as part of several research projects including:
* The mechanism(s) of amphotericin B nephrotoxicity (acute and chronic models)
* Mechanisms of Cocaine-induced sympathetic potentiation using in vivo and in vitro models
Participated in the development of the final protocol for an in vitro receptor binding study
Participated in the literature search in each of the studies
* American university of Beirut (1994-1995)
- Teaching assistant
Assisted in the laboratory sessions in the department of biology. Responsibilities included tutoring students in order to clarify the principles applied in the laboratory session, assisting them to complete their assigned experiments, and assessing their performance by designing drop quizzes and oral exams
Educational Background
* Lebanese American university (1997-2001)
- Doctor in clinical pharmacy (pharmD)
* American university of Beirut (1993-1996)
- Master of Science in pharmacology and therapeutics (MSc)
(Emphasis on renal pharmacology)
* American university of Beirut (1990-1993)
- Bachelor of Science (BS in biology)
* St. joseph de l`Apparition
- French and Lebanese Baccalaureate in experimental Sciences
Publications
* The mechanisms of macrolide resistance in Streptococcus pneumoniae (pharmD thesis; 2001)
* Role of hymoral mediators in, and influence of a liposomal formulation, acute amphotericin B nephrotoxicity
(Pharmacology and toxicology 2001; 88: 1-8)
* Postjunctional mechanisms involved in the potentiation of cardiac adrenergic responses by cocaine
(Eur J pharmacol 2000; 397:139-150)
* Endothelial factors in Amphotericin B (AmB) nephrotoxicity
(FASEB 1996; 10(3): A152)
Abstract
* Role of nitric oxide in Amphotericin B nephrotoxicity
(MSc thesis 1996)
Associations and Memberships
* American University of Beirut alumni (DC chapter)
(2002-to date)
Committee member at large (June 2003)
* The American association of clinical pharmacists (ACCP)
(2001-to date)
* The Lebanese American university alumni (Pharmacy)
(2000- to date)
(committee member: 2000-2001)
* The Appalachian Mountain Club (AMC)
(Member: 2002-2003)
Awards and honors
* Medal for outstanding academic performance; March 2001
Order of pharmacists (Lebanon)
* President`s award for a distinguished academic achievement; July 2000
Lebanese American University
* Julphar award for a distinguished academic achievements: July 2000
* Distinguished list for the following years: 1997, 1998, 1999, 2000
Lebanese American University
* Honor list for the fall of 1991-1992
American University of Beirut
* Preceptor of the year award: 2004-2005
CVS/Pharmacy
* Emotional connection award for the year 2005
CVS/Pharmacy
Languages
* Arabic: Very well spoken, written and understood
* French: Very well spoken, written and understood
* English: Very well spoken, written and understood
Hobbies and activities
* Piano Playing
* Swimming
* Tennis
* Hiking (Member of the Appalachian mountain Club)
References
Ms. Julie Powers CvS/Pharmacy
Pharmacy Department Manager
Ph: 202-***-****
Dr. Mandy Kwong CVS/caremark pharmacy
Human Resource manager for the metropolitan Dc
Dr. Cherise Wilson CVS/caremark pharmacy
Pharmacy supervisor
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