Customer Service High School

Tiffany Cone

Email: ********@********.***

Address:

City: Jacksonville

State: FL

Zip: 32218

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Educational Background:

High School Dipolma from East Georgia College, Swainsboro GA 1/2001 to 12/2008 (Psychology)

High School Dipolma from Georgia Southern University, Swainsboro GA 1/2001 to 11/2012

High School Dipolma from, Swainsboro GA 1/2001 to 11/2012

Job History / Details:

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Highlights

Attentive Listener

Sensitive

Empathetic

Strong Communicator

Detail Oriented

Team player

Natural Leader

Excellent interpersonal skills

Energetic

Strong organizer

Accomplishments

Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.

Experience

June 2010 to Current

Winn Dixie Jacksonville, FL

In-Store Cooridinator

Created training manuals targeted at resolving even the most difficult customer issues.Reduced amount of employee overtime by [20] percentage by effectively delegating tasks.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. A strong team member in recruiting new team members to join the company and help expand business. Responsible for all accounting issues and budgeting for one store location.Coordinated faculty meetings, develop team engagement tools for new team members.

February 2007 to June 2010

Kroger Augusta, GA

Floor Supervisor

Managed team of [8-12] of professionals.Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members. Identified issues on store level to inform the corporate level for assistance. Trained employees; Delegated tasks for all employees on a specific management team.

July 2006 to February 2007

Dollar General Statesboro, GA

Cashier

Prevented store losses using awareness, attention to detail and integrity. Balanced cash at the end of shifts.

July 2005 to July 2006

McDonalds Jacksonville, FL

Cashier/Food Preparation

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.

Education

2008 East Georgia College Swainsboro, GA

Associate of Arts Psychology

Georgia Southern University Statesboro, GA

Bachelor of Science Psychology

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