Customer Service High School

Dorothy Pasha

Email: ********@***************.***

Address:

City: Phoenix

State: AZ

Zip: 85035

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Hobbs High school, Hobbs NM 1/2001 to 5/1971 (Math English Hiistory)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Opening/closing procedures

multi-tasking, and basic computer programs

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Duties dispatch GE Technicians, Manage routes, parts orders. Handled consumer contracts, worked closely with consumer relations departments and scheduling departments to ensure consumer satisfaction and quality

Windows, Excel, Word, power point, service power, Data Entry, Spread sheets, creating service calls

Work Experience

March 1999 to September 2010

Wells Fargo Bank Phoenix, Arizona

Customer Service Rep II

Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.

Answered routine inquires regarding credit applications

explain credit decisions based on credit bureau reports

Suggest other products and services that would enhance customer business

access customer accounts by phone to resolve card inquiries

Respond to personal bankers with status of credit applications

July 2012 to November 2010

Ge Services Tempe, Arizona

Admin/Dispatcher

Receive requests for service, scheduling service calls and remotely routing at least 25 technicians to meet customer commitments and overall call volume, utilizing windows based computerized routing system.

Properly utilize technicians and maximize quality of service and productivity.

Advise manager of performance, attendance or other matters requiring attention.

Responsibilities not limited to these tasks. Manager may assign other duties as needed and bodies of work may be rotated among other areas. Serve as back up support to other zones. May include periodic customer relations support.

Educational Background

1971 Hobbs High school Hobbs, New Mexico

High School Diploma

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