Customer Service Manager
Resume:
Charyle Calvert
Email: abprab@r.postjobfree.com
Address:
City: Mesa
State: AZ
Zip: 85204
Country: USA
Phone: 602-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Innovative executive and marketing professional experienced in he althcare, retail and business operations. Desires a high-level position in a professional environment.
Educational Background:
High School Dipolma from Southwest Missouri State University, Springfield MO 1/2001 to 5/1992 (Social Work)
Job History / Details:
Career Focus
Creative Business Assistant with broad-based background in highly competitive and dynamic organizations. I pride myself on being multi-talented and able to perform multiple tasks at any given time. I am organized, responsible and reliable. I am a self starter who needs very little instruction and minimal to no supervision. I have worked in a variety of settings from social services, to health care and retail. Within these settings I have performed a variety of tasks. I have been a business owner, a trainer and supervisor, an office manager, a therapy technician, a direct care provider and a program and systems developer. I am a skilled office manager with extensive knowledge in all aspects of daily business operations. I have been involved in policy writing, quality assurance and administrative decision-making. I have been incremental in developing systems for efficient work flow, data management, and AP/AR procedures. I am analytical and technically proficient. I have the ability to learn quickly and apply new skills with detailed perception.
Summary of Skills
Operations management
Proficiency in computer applications including MS Office, Adobe, Photoshop, Quickbooks, HTML Authoring programs and Window operating environments.
File/records maintenance
Financial records and processing
Training and development
Reports generation and analysis
Internet research and navigation
Web page design, development and management
Hardware and software installations and troubleshooting
Desktop Publishing
Social Media Marketing
Business correspondence
Marketing strategies
Event preparations
Professional Experience
January 2012 to November 2012
Anderson & Bates, Inc. Gilbert, Arizona
Consultant/Operations Manager
This is a small home based business providing mobile physical, occupational and speech therapy to patients in the Valley. I was contracted to develop an electronic office system designed to maintain, track and facilitate a more efficient business. I also developed and designed their website. Once I finished converting their office into the 21st century, they offered me a full time position as the Operations Officer.
Recorded and filed patient data and medical records.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Strictly followed all federal and state guidelines for release of information.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Provided administrative support for the CEO.
Accurately entered procedure codes, diagnosis codes and patient information into billing software.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
March 2004 to April 2010
Inkccfx, Inc. dba Cartridge World Chandler, Arizona
Owner/Operator
Daily operations of a franchise retail store. As the owner of this business I performed all tasks necessary to successfully operate a retail store. I provided technical training, customer service, marketing strategies, hiring, human resources, accounts payable/receivable, inventory control, supply ordering, delivery and product development.
I was incremental in the upstart of this business and performed all tasks necessary to be compliant with city and state codes as well as structural procedures needed to build the store from a vanilla shell.
March 2008 to March 2011
CCfx,LLC dba Printerfix Mesa, Arizona
Owner/Operator
Daily operations of a repair shop and online retail store. I operated this store in conjunction with Cartridge World offering my customers a full service supplier. As the owner of this business I performed all tasks necessary to successfully operate this business. I provided technical training, customer service, marketing strategies, hiring, human resources, accounts payable/receivable, inventory control, supply ordering, delivery and product development.
I taught myself about printers and researched longevity as well as repair techniques. With this knowledge I was able to recommend a product that offered value to my customers and once that could also be repaired and maintained in service for many years.
April 2002 to December 2003
Mesa Health Improvement Center Mesa, Arizona
Office Manager
This is another business that I was able to play an integral part in establishing. I assisted in the upstart of this outpatient facilities and performed many tasks including ordering equipment and establishing policies and procedures for the daily operations. I was involved in seeing that the facility met the criteria to become Medicare certified. I performed all tasks associated with the daily operations of the clinic including; intake, insurance verification and tracking, billing, filing, customer service and scheduling.
Education
1993 Southwest Missouri State University Springfield, Missouri
BSW Social Work
Minor in Criminal Justice
Double Minor in Public Law
Member of Alpha Delta Mu National Social Work Honor Society
1992 National Education Corporation Scranton, Pennsylvania
Certificate Legal Assistant
Certification in Legal Assistant
Professional Affiliations
Toastmaster International - Maverick Club
ONe TRu LOVe - non-profit community outreach
The DREAD Fleet - non-profit community outreach
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