Customer Service Technician
Resume:
George Conklin
Email: *********@********.***
Address: *** ******** ***
City: Virginia Beach
State: VA
Zip: 23501
Country: USA
Phone: 315-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Objective
Technical/Product Support Engineering position allowing for parlay of demonstrated organization, customer service, communication, training, and logistic engineering skills proven by 34 years of documented success through 24 years active US Navy service plus 10 years in the civilian advance electronic field.
Profile
Motivated, personable engineering professional with an associate`s degree in Applied Technical Science and 12 accredited courses earned throughout a 24 year military career to include a Microsoft Professional Office Certificate. Talent for quickly mastering advanced technology - recently learned and worked with the CREW Duke and the AN/TPQ-48 & 49 systems engineered and produced by SRC/SRCTec, Inc.
Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting company guidelines and deadlines.
Flexible and versatile - able to maintain composure through long off-sift hours under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments prevalent in Department of Defense contracting. Excellent team-building skills.
Skills Summary
LAN/WAN Configuration, Report Preparation, Troubleshooting & Repair, General Office & Computer Skills Training Development and Delivery, Customer Service,Project/ Self Management, Equipment Alignment & Calibration, Adv. Sonar & Acoustics (passive and active) Planned Maintenance Checks and Services Scheduling Schematic and Blueprint Reading
Equipment Familiarity
Signal Analyzers, Analog Signal Generators, Frequency Generators, Digital Voltage Meters, Oscilloscopes, HASS/HALT Test Arrays, Spectrum Analyzers, Automated Tet Equipment Set-ups
Professional Experience
SRCTec, Inc. Subsidiary of SRC, Inc.
5801 East Taft Road North Syracuse, NY 13212
8/2011 - 01/2012
Electronics Technician (Temporary)
(R) Troubleshooting and Repair of the AN/TPQ-48
(R) System Cleaning and Inspection of the AN/TPQ-49
(R) Power amplifier Magnitude and Phase checks
(R) Utilizing RF Screen Rooms, Transmit and Receive checks for AN/TPQ-48 Antenna columns
(R) Testing and Re-working of antenna column to -upgrade- status used in the AN/TPQ-49
(R) Production of the required reports, such as Manufacturing Defect Report (MDR)
(R) Manufacturing and Production floor support where required
(R) Called by HR Hiring team to return
Thomas Electronics
208 Davis Parkway Clyde, NY 14433
3/2011 - 8/2011
Electronics Technician
(R) Responsible for testing Cathode Ray Tubes for Gas Ratio, Electron Strays and Emissions, Raster Cutoff / Light output, Quality, Neck Shadow, Electron Beam Deflection/Sensitivity, and multiple other testing criteria for production and use
(R) Assemble, Install, or Repair, Replace CRT YOKE assemblies
(R) Troubleshot and used corrective maintenance actions when required to determine the symptoms, missed parameters, and associated failure data utilizing technical manuals and schematics
(R) Production of required daily quality, test, production, and acceptance reports
SRCTec, Inc. Subsidiary of SRC, Inc.
5801 East Taft Road North Syracuse, NY 13212
10/2010 - 3/2011
Electronics Technician (Temporary)
(R) Coordinating and performing a series of acceptance tests on the CREW Duke system on the production line
(R) Preformed Pre / Post HASS Environmental Testing on the CREW Duke system
(R) Final acceptance testing utilizing an ATE configured to fully test both the Primary and Secondary units of the product
(R) PMCS on the HASS array and ATE system
(R) Troubleshot and used corrective maintenance actions when required to determine the symptoms, missed parameters, and associated failure data utilizing technical manuals and schematics
(R) Production of the required reports, such as Manufacturing Defect Report (MDR)
(R) Manufacturing and Production floor support where required
Lockheed Martin
497 Electronics Parkway Syracuse, NY 13221
2/2002 - 11/2003
Instructor/Senior Logistics Engineer
(R) Worked closely with engineers and the US Navy on the development and delivery of training materials for the AN/SQS-89(v) 5 Hull Mounted Sonar System.
(R) Researched, developed, implemented and instructed over a dozen courses in a 12 month period to include CDRL`s such as presentation material, handbooks, and EOJS (Equipment Operational Job Sheets) which are used during On-the-job Training actions.
(R) Lesson plans included lab hands-on practicals for both the SONAR Operator and Supervisor, which I oversaw.
(R) Released from employment at the end of Lockheed Martin contract
United States Navy
STGCS(SW)/E8 (Ret.)
Various Addresses
12/1977 - 03/2002
Senior Chief Sonar Technician (Surface Warfare)
(R) During my service I:
o Was responsible for the scheduling and implantation of preventive and corrective actions for 4 work center and 36 personnel with an annual budget of $60k and material / systems valued at $28M with a 97% accomplishment rate and no budget extensions required
o Senior Instructor for SONAR systems with the Combat System Mobile Training Team, Afloat Training Group, and Instructor for SONAR Technologies for the Fleet Anti Submarine Warfare Training Center.
o Selected by RAdm. Diere and Capt. Sharp for FLEASWTRACENTLANT to teach Turkish Navy about multiple SONAR systems which comprise the FF1052 Passive SONAR Suite
o Coordinated ASW Seminars for all NAVSURFLANT Fleet Units
o Team Leader for ASW Fleet Training Exercises for both in port/underway units
Education
REGENTS College - Albany, NY 5/2000
Associates in Applied Science Technical Studies GPA: 3.8/4.0
Microsoft Professional Office Certificate 7/2000
US Navy Education 5/78 -1/01
- Misc. courses centered on Management, Scheduling,
SONARS, RADARS, etc.
List available on request
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