Project Process Improvement
Resume:
Taylor Hathaway
Email: *********@********.***
Address: **** ***** *****
City: Charlottesville
State: VA
Zip: 22901
Country: USA
Phone: 434-***-****
Skill Level: Director
Salary Range: $70,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
TAYLOR H. HATHAWAY
*********@********.***
QUALIFICATIONS
Dedicated professional with 22 years of experience in providing effective solutions and improved methods to
increase program efficiency and customer satisfaction. Detail-oriented employee with excellent written and verbal
communication skills. Extensive experience in Sybase environment utilizing Embarcadero and PowerBuilder.
PROFESSIONAL EXPERIENCE
University Development Office, May 1995 aaa Present
University of Virginia of Charlottesville, VA
Programmer Analyst, March 2000 aaa Present
aa Selected to serve as a liaison for the University Development Fundraising program to collaborate with
department heads to determine each programaaas development needs and expansion goals
aa Analyze program specifications against millions of University database records to create a realistic
strategy for meeting declared goals
aa Develop project plan and establish milestones in order to track program progress and accomplishments
aa Evaluate current methods and activities to objectively evaluate effectiveness, chart resource usage, and
develop improved approaches
aa Monitor program to proactively identify critical issues and provide leadership with potential solutions in
advance of significant decision points
aa Prepare high-level presentations to brief senior management on process improvement recommendations
and problem-solving strategies
aa Translate raw data into written reports and presentations to effectively communicate technical concepts to
a non-technical audience
aa Selected to write and edit general reports due to expertise, working knowledge of program, and ability to
vary writing style to meet needs of target audience
aa Supported Capital Campaign CAP93 fundraising efforts and helped exceed $1 billion campaign goal by
an additional $400 million
Computer Programmer, July 1997 aaa February 2000
aa Coordinated regular discussions with development community to determine effectiveness of program
operational structure and recommend any necessary modifications
aa Planned, organized, and conducted team meetings to design, develop, and improve database system,
operation, and policy
aa Managed project schedule to ensure tasks were completed within established time frames
Senior Computer Network Support Technician, May 1995 aaa June 1997
aa Troubleshot client tickets to independently analyze a problem, accurately identify the cause, and provide
immediate resolution
aa Prioritized ad hoc customer requests and managed assignment flow to provide timely solutions
aa Developed training material and planned education programs for a target audience of 200+ employees
Director of Marketing, June 1990 aaa January 1995
Alderson Reporting of Washington, DC
aa Created advertising material to advance product and service lines while appealing to larger clients
aa Distributed marketing material to expand efforts and secure future business
aa Coordinated trade show attendance throughout United States and Canada, to include monitoring registration
and ensuring attendance and revenue goals were met
aa Secured client accounts with Westinghouse and DuPont through creative marketing efforts to ensure small,
family-owned business remained an industry leader
aa Trained clients first-hand on Discovery ZX search and retrieval software system
EDUCATION
Bachelor Degree in American History with a Minor in Journalism, May 1985
Washington and Lee University of Lexington, VA
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