Loss Prevention Manager

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Kelly

Campbell Management Professional Loss Prevention / Asset Protection / Operations / Safety

Kelly M. Campbell, CFI

***** ** *** ****, *****, TX 75789

Cellular / Alternate: 602-***-**** / 281-***-****

****************@*****.***

http://www.linkedin.com/in/kellymcampbell

Management Professional

Loss Prevention / Asset Protection / Operations / Safety

Dedicated Professional with track record of success in positions of increasing accountability. Background includes versatile experience in Big Box Retail, Specialty Retail and Grocery. Fifteen years of successful resolutions to company loss through Investigation, Interview/ Interrogation, Assisting with Prosecution and Recovery Efforts, Policy/Procedure Revision, Solution Development, Education, and Auditing. Proven leadership skills include Multi-Location Management, Recruiting, Influencing, Motivating, Partnering, and Employee Education and Training. Advanced computer skills. Excellent problem solver. Communicate successfully and productively to any and all types of people.

Core Competencies Include:

Verbal/Written Communications Training and Education Investigation

Exception Based Reporting Skills Computer and Technical Skills Internal Audit

Interview and Interrogation Building Partnerships Safety Administration

Effective Operations Management Providing Security Recommendations Profit and Loss Analysis

Multi Location Leadership Attaining Law Enforcement Alliance Interpersonal Skills

Employment History

Blockbuster Inc - Regional Loss Prevention Manager - Phoenix, AZ - Jun. 2008 - Mar. 2009

Responsible for Loss Prevention in approximately 185 store locations in two states. Educate and influence District Managers to provide a proactive approach to Loss Prevention. Conduct store visits to ensure compliance and identify and address opportunity. Provide guidance to Regional, District and Store staff on operating facilities in a manner that promotes profitability and reduces loss. Identify loss causing opportunities and implement strategies to deter or prevent future loss. Identify and investigate situations causing loss to the company recovering all possible assets through interview and recovery procedures. Work with Law Enforcement to investigate criminal activity as appropriate. Act as a liaison between the company and Law Enforcement.

Leslie's Poolmart Inc - Corporate Loss Prevention Investigator - Phoenix, AZ - Feb. 2006 - May 2008

Responsible for Loss Prevention in approximately 600 locations in thirty-seven states.

Audit locations to insure compliance and identify opportunity. Educate and influence District Managers to provide a proactive approach to Loss Prevention. Provide guidance to District and Store staff on operating facilities in a manner that promotes profitability and reduces loss. Identify loss causing opportunities and implement strategies to deter or prevent future loss. Identify and investigate situations causing loss to the company recovering all possible assets through interview and recovery procedures. Act as a liaison between the company and Law Enforcement. Work with Law Enforcement to investigate criminal activity as appropriate.

Continued

Lowe's Home Improvement - Loss Prevention and Safety Manager - Humble, TX - Aug. 2002 - Mar. 2005

Investigate/interview incidents of external and internal dishonesty. Apprehend shoplifters. Audit all store operations to identify, prevent and/or recover losses resultant to operational errors. Perform internal audits involving hazmat compliance, cash paid-outs, cash register over and shorts, refunds, missing refunds, receiving practices, EAS procedures, credit card usage, check acceptance procedures, store deliveries, alarm exceptions, carpet or other rolled goods sales, employee safety procedures and employee purchase transactions. Act as a liaison between the company and Law enforcement.

Target Inc - Asset Protection Team Leader - Humble, TX - Aug. 1994 - Aug. 2002

Hire, train and supervise Asset Protection Personnel. Identify, investigate and interview employees regarding incidents of internal dishonesty. Apprehend and train investigators on the apprehension of shoplifters. Complete and file all necessary internal and/or police reports to insure proper documentation for court and/or civil recovery procedures. Research and gather data pertaining to Organized Retail Crime cases. Monitor credit card and check fraud incidents to detect patterns or repetitious occurrences to initiate new investigations as needed. Responsible for accident and claims investigations. Assist in fire drills, sprinkler system tests, Fire Marshall Tours and monthly store inspections. Review compliance to all Cash Control Procedures and related documentation. Insure that charting and investigation of cash discrepancies is completed per company policy. Act as a liaison between the company and Law Enforcement.

Off due to personal family crisis - Mar. 2005 - Feb. 2006

Education and Training

Completed Loss Prevention Certified Course and Exam (Awaiting Exam Results 06/2010)

Center for Interviewer Standards & Assessment - CFI (Certified Forensic Interviewer) - 2010

Wicklander-Zulawski - Advanced Interview and Interrogation Techniques - 2007 Wicklander-Zulawski - Interview and Interrogation Techniques - 1998

Rockhurst College Education Ctr. - Assertiveness Skills for Managers and Supervisors

San Jacinto College - Advanced Excel - 1997

Franklin Covey - Time Management

Target Stores, Inc. - Diversity Training 1&2

Target Stores, Inc. - Standards and Ethics Training

Selected Accomplishments Women in Leadership Conference Overall Team Player Award 1998, 1st Place Shortage and You Training 1999, MIT Hero of the Month 11/2000, APTL of the Month 12/2000, Loss Prevention Managers Class 2005 Substantial shrink Reduction, Successful case resolution Recognized as a Leader Among Peers Member " Loss Prevention Foundation

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