Customer Service Manager

Glenda Gabriel

Email: ********@**********.***

Address:

City: Temecula

State: CA

Zip: 92593

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To partner and support a professional team that has hit their rhythm and is excited about expanding their footprint. An enthusiastic self-starter with a rich history in Public Relations, Community Outreach, Brand Promotion and Publishing focused on investing professional resources that create consistent, sustainable growth. Skilled in building strong community and client relations that increases profitability and sustainable growth. A strong work ethic focused on doing whatever it takes to foster harmony, meet objectives and create success.

Educational Background:

High School Dipolma from Mt. Miguel, Spring Valley CA 1/2001 to 6/1976 (College Prep)

Job History / Details:

Career Focus

To partner and support a professional team that has hit their rhythm and is excited about expanding their footprint. An enthusiastic self-starter with a rich history in Public Relations, Community Outreach, Brand Promotion and Publishing focused on supporting mission and purpose. Skilled in building strong community and client relations that increases profitability and sustainable growth. A strong work ethic focused on doing whatever it takes to foster harmony, meet objectives and create success.

Highlights

Public Relations

Community Outreach

Marketing

Client Relations

Public Speaking

Publishing

Client Development

Leadership

Event Planning

Problem Solving

Creative Writing

Fundraising

Customer Service

Strategic Planning

Accomplishments

Executed strategic marketing plan that directly contributed to 35-percent growth in first year.

Directed recruitment and organization of 350 volunteers for community outreach events.

Surpassed sales goals by 33-percent in first quarter with strategic client follow-up.

Restructured key business events that increased member participation by 80-percent.

Achieved a 7-fold attendance increase in community outreach event in the second year.

Expanded vendor space 30-percent with a record-setting 100-percent vendor sell-out, plus an additional vendor wait-list.

Coordinated 100 business promotional events in first year.

Trained 200 regional and national group leaders in client support services.

Consistently increased client base 20 percentage, for ten years, by building strong client relationships and providing high value-added services.

Restructured client services with 96-percent of clients recommending to others.

Spearheaded marketing campaigns that directly led to 15-percent yield increase.

Developed, scheduled and prepared guests for Business-to-Business talk show for #1 radio station in tri-state region.

Experience

May 2012 to Current

Bernardo Moving and Storage San Diego, CA

Executive Assistant

Support operational effectiveness by overseeing executive meeting schedules, travel plans, document and presentation preparation.

Collect and analyze data.

Developed Customer Service policies and procedures manual to achieve objectives and services.

Achieve objectives for customer retention and loyalty through recommendations for strategic planning, review and follow-up.

Primary customer contact to ensure customer satisfaction, problem solve, and identify solutions.

Detail-oriented oversight of daily operations from initial client contact to job completion.

Maintain a problem-solving, solution-oriented attitude in all aspects of work.

February 2005 to Current

Core Solutions Bend, OR

Business Development /Consultant / Board Member

Continuing involvement on Board of Directors as key contributor to overall objectives.

Conducted internet-based and library research.

Network with professional organizations and industry colleagues; expand brand awareness.

Track and analyze market behavior, measure campaigns against key metrics.

Confer with clients to discuss their options and goals.

Drive market penetration through innovative brochures, newsletter, and educational materials.

February 2008 to April 2011

Baxter Healthcare Corporation Deerfield, IL

Regional Marketing Manager

Created and executed upscale groundbreaking, grand opening and community events.

Community relations liaison; public speaking engagements.

Purchased and managed media advertising to educate and promote brand awareness.

Managed budgets for advertising, community outreach events, expos, career fairs, sporting events.

Developed relationships with community referral sources.

Ensured company presence designing flyers, newsletters, educational and other promotional materials.

Cultivated relationships with City and Civic leaders that directly cultivated support, promoted company mission and achieved financial goals.

December 2006 to January 2008

St. George Chamber Of Commerce St. George, UT

Member Relations Director

Revitalized New Member program, promoting member benefits to support, promote and grow their businesses that directly increased Chamber membership.

Asked questions that helped clients identify their business needs to secure member retention.

Strategically planned and executed Business Expo that grossed record fundraising revenue.

Planned and executed all aspects of Chamber Golf Classic Tournament fundraiser.

Oversaw planning and promotion of Awards and Installation Banquet.

Supported Chamber of Commerce Ambassadors as Coordinator/Liaison.

Ensured Chamber presence through participation in community meetings and groups.

July 1995 to September 2005

Association of Specialty Schools St. George, UT

Publisher / Client Coordinator

Managed Design Staff: contributing authors, editing, production layout, photography, web design, printing and distribution.

Managed Publication Staff: graphic designers, copy editors, web designer, production assistants.

Assessed, evaluated, maintained budget.

Interfaced with clients; business presentations, speaking engagements.

Identified client needs, responding with solutions for client services addressing family relationship problems.

Facilitated hands-on in-service staff training, leadership and personal development coach training.

Community Recognition / Volunteer

2010 Idaho Falls National Guard Family Appreciation Day Coordinator * 2010 Party on the Boulevard Coordinator * 2010 St. George Donor Appreciation Day Luau Coordinator * 2009-2010 City of Ammon Days Community Event Coordinator * Idaho Falls National Guard Certificate of Support and Appreciation * Idaho Falls Mayor Youth Council Guest Speaker * 2008 Idaho Falls Donor Appreciation Luau Coordinator * 2007- 2011 Women in Business * 2004-2005 Everett Chamber of Commerce * 2004-2005 Port-Gardner Rotary * 1994-1995 Rancho Bernardo Chamber of Commerce

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