Customer Service Real Estate

Lisa A Victory

Email: ********@**********.***

Address:

City: Jenks

State: OK

Zip: 74037

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

SUMMARY OF QUALIFCATIONS Well-qualified and results oriented Business Professional with over 13 years of successful experience various positions including loan processing, underwriting, marketing, compliance.I have established relationships, by expressing excellent client service skills. With an extensive background in Finance, Customer service, Management, and sales working in business client relationships. Able to multi-task, problem solve and effectively get a deal closed. My ability to handle large quantities of business allows for a company to ultimately close and fund a larger number of deals in a shorter time frame effectively increasing a company's profitability. Intelligent, articulate, and driven to succeed.

Educational Background:

High School Dipolma from Tulsa Community College, Tulsa OK 1/2001 to 10/2012 (Marketing)

Job History / Details:

Summary

SUMMARY OF QUALIFCATIONS Well-qualified and results oriented Business Professional with over 13 years of successful experience various positions including loan processing, underwriting, marketing, compliance.I have established relationships, by expressing excellent client service skills. With an extensive background in Finance, Customer service, Management, and sales working in business client relationships. Able to multi-task, problem solve and effectively get a deal closed. My ability to handle large quantities of business allows for a company to ultimately close and fund a larger number of deals in a shorter time frame effectively increasing a company's profitability. Intelligent, articulate, and driven to succeed.

Summary of Skills

Marketing Sales Compliance Loan/Account Origination Business client development Relationship Building Customer Service Relations Banking Products and services Real Estate License & Continuing Ed.

Knowledge of Fannie and Freddie Guidelines, HECM Reverse mortgage, FHA, VA, Conforming, USDA, Lending Experienced in Microsoft word, Excel, photo shop, Caylx, ReverseVision.

Experience

July 2011 to Current

Urban Financial Group Tulsa, OK

Compliance Underwriter

Review closed loans from Wholesale lenders for purchase. Making sure loan complies with FHA/ HECM reverse mortgage guidelines. Develop tools to help train brokers to expedite the purchase process.

December 2001 to August 2010

Equtiy Mortgage Tulsa, OK

Mortgage Loan Processor/ office manager/ Closing

Manage all Loan files and gather all pertinent loan documentation Run Automated Findings and underwrite file to guidelines Submit final file to wholesale underwriting lender Order closing documents, and finalize HUD settlement statement Stack and finalize closed loan for investor purchase.

May 2006 to Current

CHINOWTH AND COHEN Tulsa, OK

Realtor Associate

Work in both residential and commercial real estate Sales, Market Tulsa, California, Florida, and Texas for Potential Buyers.Work with buyers in pre-qualification process Work with buyers and sellers using Multi list system.Build B2B relationships with investors, realtors, lenders, and title companies.

February 2008 to February 2010

SPIRITBANK MORTGAGE Tulsa, OK

Mortgage Loan Processor

Supported a staff of eight loan officers with production. Worked closely in B2B relationships with title companies, appraisers, and inspectors.Gathered all pertinent loan documentation and enter data in mortgage operations system. Submitted full loan package to underwriter with 98 percentage clear to close at submission.Marketed and provided real estate leads to loan officers.Effectively closed 1 million and higher in production monthly.

January 2007 to February 2008

CUTEC MORTGAGE Tulsa, OK

Production Analyst

Managed all Loan files; take new applications, Reviewed Credit and income documentation ran all files through automated underwriting, Worked closely in B2B relationships with appraisers, title companies, and lenders,Obtained all pertinent information to effectively close and fund loans in a timely manner.Handled loan closings, compliance, and post closing procedures.Closed over $300,000 Monthly, also brought in 20-30 percentage of all business monthly.

January 2001 to May 2006

Multi- Million Dollar producer

Real Estate License was with Integrity Home Team

January 2005 to February 2006

BANKERS WHOLESALE MORTGAGE Tulsa, OK

Account Executive

Created B2B relationships with mortgage brokers, Pre-graded mortgage loans in order to effectively place them with a lender, Communicated daily with managers and underwriters for status updates.Worked with over 200 brokers in over 30 U.S.States Effectively closed two million monthly.

August 2004 to January 2005

GATEWAY MORTGAGE GROUP Tulsa, OK

Loan Officer

Worked with Real Estate Brokers for Business client services, pre-qualifying potential buyers Marketed Tulsa, Arkansas, Kansas, and Florida, to procure loans.Worked with over 30 lenders in B2B client relationships to effectively place loans, Strategically construct files from the application to closing for expediting closings, Closed over $250,000 Monthly.

January 2004 to August 2004

FIRST OMNI MORTGAGE Tulsa, OK

Loan officer Assistant/JR. Underwriter

Supported 36 loan officers with processing FHA, VA, & Conventional loan files.Pre-Underwrote files, ordered all pertinent information and submitted all loan packages for approval.Effectively communicated with underwriters, title companies, and appraisers, in B2B relationships in order to get deals closed.Provided Status reports and reviewed individual goals weekly.Closed over two million monthly.

September 2002 to January 2004

REGIONS BANK Panama City, FL

Loan Processor/JR UW

Supported Staff of Ten Loan officers. Worked in B2B client relationships with appraisers, lenders, and title companies. Underwrote all Regions Streamline bank products, and in house FHA, and VA loans.Handled all compliance, closing, post closing, and shipping of files.Closed over six million monthly with increases of up to thirteen million.

Education

2014 Tulsa Community College Tulsa, OK

Associate of Science Marketing

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