Customer Service High School

Amber Statum

Email: ********@**************.***

Address:

City: Chula Vista

State: CA

Zip: 91911

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Outgoing server with strong work ethic, wine knowledge, years in customer service, strong dedication to providing an excellent guest experience, and very professional. Seeking job in elegant fine dining establishment.

Educational Background:

High School Dipolma from Nathan Hale High, Tulsa OK 1/2001 to 5/2008 (Basics for college)

Job History / Details:

Summary

Outgoing server with strong work ethic, wine knowledge, years in customer service, strong dedication to providing an excellent guest experience, and very professional. Seeking job in elegant fine dining establishment.

Highlights

Point of Sale (POS) system operation

Highly responsible and reliable

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

In-depth food and wine knowledge

High-volume dining

Upbeat, outgoing and positive

Mathematical aptitude

Food safety understanding

Master of sales techniques

[Oklahoma] Food Handlers card (getting a California food handlers card)

Accomplishments

Generated a [10] percentage increase in wine sales by making appropriate food-pairing suggestions to guests.

Experience

September 2012 to November 2012

Buffalo Wild Wings Tulsa, OK

Server/ cocktail server

Wipe counters, sweep floors, empty/clean trash cans, clean restrooms

Stock to go boxes, cups, lids, napkins ice, condiments

Greet guest in timely manner while smiling, suggest menu items, provide knowledge of menu items, provide pleasant, calm personality/attitude

Always refill cups, deliver food/drinks in timely manner, make sure food items are correct/hot, check back with guests to assure guest with excellent dining experience

Drop check in timely manner, total price correct, provide guests with proper change

December 2011 to August 2012

Shadow Mountain Behavioral Services Tulsa, OK

Mental Health Tech

Provide patients with safe, clean environment, safety from harming themselves/ others, assurance they are cared for

Help patients to understand mental state of mind, provide ways to cope with them, help patients have positive outlook on life

Prepare patients with real world situations, how to handle situations positively, try to encourage patients to stay out of trouble

Lead therapeutic groups, always staying positive, working together in arts and crafts groups.

January 2010 to December 2011

Olive Garden Owasso, OK

Server

Wipe counters, wipe tables, sweep floors,

Greet guest in timely manner while smiling

Suggest menu items, provide knowledge of menu items, provide pleasant, calm personality/attitude

Provide wine descriptions/knowledge, provide wine pairing with menu items, offer wine samples

Always refill cups, deliver food/drinks in timely manner, make sure food items are correct/hot, check back with guests to assure guest excellent dining experience

Drop check in timely manner, total price correct, provide guests with proper change

July 2008 to September 2009

Quiktrip Tulsa, OK

Clerk

Greet customers right away, with friendly smile.

Stock cups, lids, condiments, napkins, coolers

Wipe counters, sweep/mop floors, clean restrooms, clean coolers,

Provide customers with friendly personality, keep smiling the entire time, always stay calm,

Handle money with care, providing customers with proper change.

June 2006 to September 2007

Sonic Drive IN Catoosa, OK

Car Hop

Take food orders, insert food orders properly into computer

Greet customers with friendly smile

Deliver food/drink items in timely manner, with spunky/positive attitude

Handle money with care

Provide customers with proper change

Wipe counters, sweep/mop floors, sweep parking lot

Empty/clean all trash cans

Stock cups, napkins, bags

Education

2008 Nathan Hale High Tulsa, OK

High School Diploma

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