Customer Service Manager
Resume:
Hermelinda Lechuga
Email: ********@*********.***
Address:
City: Elgin
State: IL
Zip: 60120
Country: USA
Phone: 847-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Educational Background:
High School Dipolma from Elgin Community College, Elgin IL 1/2001 to 8/2012 (Basic)
Job History / Details:
Summary
Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Client relations specialist
Team management
Meticulous attention to detail
Focused on customer satisfaction
Management of remote employees
Management of remote employees
Talent development
Skilled multi-tasker
Training and development
Scheduling
Accomplishments
Reduced staff turnover by in one year by implementing several well-received team and morale-building programs.
Experience
August 2012 to Current
Omron St Charles, IL
Quality Control Supervise
Checking the lines products and making sure they are been made correctly.
October 2008 to August 2011
Vanity Clothing Bloomingdale, IL
Store Manager
Successfully managed the activities of 10 Created training manuals targeted at resolving even the most difficult customer issues.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations. team members in multiple locations.
May 2008 to November 2008
Limited Too West Dundee, IL
Asst. Manager
Successfully managed the activities of team members,floor displays,markdowns,inventories,cashier,sales.
July 2001 to November 2006
Chase Bank Elgin, IL
Customer Service and Teller
Customer service,safe deposit audits, open and close customers accounts,personal secure and unsecure loans cross train.
Education
2012 Elgin Community College Elgin, IL
GED
Basic classes to be able to get my GED.
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