Design Engineer

UX Strategy San Francisco, CA *****

Jennifer D. Ng User Experience 415-***-****

Design Research ********@*****-**.***

Interaction Design www.think-ng.com

Summary Over 7 years in design research and user experience design with a focus in interpreting

human behavior to provide the foundation for the design of consumer-facing experiences

Relevant GlideTV, Women 2.0, Organic, Stanford, YoProCo, Zindagi, Barnes & Noble nook

Freelance User Experience Consultant (December 2008 present)

Experience

Collaborate closely with multidisciplinary development teams to develop a user

experience strategy from concept to design development

Lead and synthesize formative and evaluative user research studies

HP webOS Palm, San Francisco/Sunnyvale, CA

User Experience Researcher (February 2011 February 2012)

Lead all design research efforts for communication and productivity applications,

partnering closely with interaction and visual designers

Independently conduct in-lab usability tests on various applications on the

TouchPad and other mobile products

Develop and lead design concepting sessions across teams, impacting future

innovation and experience strategy

Nectarine Group, Palo Alto, CA

User Experience Designer/Researcher (April 2009 - February 2011)

Led design research initiatives to inform and guide design through guerrilla

interviews, competitive analysis, social media anthropology, heuristic evaluations

Managed interaction design of television UI, digital cameras, tablets, e-book

readers and mobile apps from design research to information architecture

Partnered with clients to develop an user experience strategy for a solution that

best fit their core competency and business needs

Method, San Francisco, CA

User Experience Designer/Researcher (March 2007 - November 2008)

Led and synthesized user research including focus groups, contextual inquiries,

heuristic evaluation and usability testing

Designed and conceptualized interfaces for television, web, games and mobile

One of the finalists in an internal innovation competition on the pre-launch Android

platform with an idea of mobile health tracking service app

Spongecell, San Francisco, CA

User Experience Engineer (August 2006 - February 2007)

Managed all user experience design of a web-based consumer application

including user needs analysis, translation of business requirements into design,

heuristic evaluation and usability testing

Worked closely with the executive team to develop product concepts

Carnegie Mellon University Human Computer Interaction Institute, Pittsburgh, PA

Research Assistant (August 2004 - August 2006)

Led user research through interviews, focus groups and contextual inquiries to

understand user s mental model of an event service and to guide its design

LotterShelly, Pittsburgh, PA

Interaction Designer (January 2006 - March 2006)

Designed layouts of usable web-based applications from wireframes to high-fidelity

mockups for financial companies and local hospitals

Education Carnegie Mellon University

Masters of Human-Computer Interaction, May 2006

University of California, Berkeley

B.A. in Cognitive Science with an emphasis in Computational Modeling, May 2004

Skills Usability Evaluation Design Methods Tools

Concept Validation, Contextual Inquiry, Focus Omnigraffle, Illustrator,

Surveys, Think-aloud Groups, Directed Indesign, Powerpoint,

Protocol, Heuristic Storytelling, Affinity Photoshop, Premiere,

Evaluation, Cognitive Diagramming, Design Re- Keynote, UserVue

Walkthrough, Task Analysis, labeling, Low-fidelity

Mental Models Prototyping, MakeTools,

Personas

Interests Alternate Reality Gaming Mobile Interfaces (Android, iPhone, etc.)

Social Media Television Interfaces

and

Multimodal Interfaces Location-Based Applications

Specialties

Cross-Platform User Experiences Embedded Devices

Service Design Entertainment

Publications Ng, J., Terleksi, J., Hong, J. Whisper: Analysis of a Community Event Service. In

Proceedings of Conference on Human Factors in Computing Systems (CHI2006).

Montreal, Canada.

Kim, E., Koh, B., Ng, J., Su, R. myPyramid: Increasing Nutritional Awareness. In

Proceedings of Conference on Human Factors in Computing Systems (CHI2006).

Montreal, Canada. Achieved 2nd round in Student Design Competition.

Hong, J., Ng, J., Lederer, S., Landay, J. Privacy Risk Models for Designing Privacy-Sensitive

Ubiquitous Computing Systems. Designing Interactive Systems 2004 (DIS2004).

Boston, MA.

Selected Barnes & Noble Pinchd

Boxee Roku

Clients

BMW Sony Entertainment of America

Carnegie Mellon University Sony Consumer Electronics

Closet Couture Sun Microsystems

CNN Ugobe

DeCarta Visa

eBay Virrata Games

Electronic Arts Whirlpool

Intel Wize

Job for Homeless Consortium Women 2.0

Kodak Xythos

Motorola Zindagi

Office of Naval Research

Office of Naval Research

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