Customer Service Human Resources
Resume:
Shenila Ward
Email: ********@*********.***
Address:
City: Jackson
State: TN
Zip: 38305
Country: USA
Phone: 901-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Strategic and analytical finance professional with 6 years of success in financial reporting, analysis and project management. Financial professional focused on developing and streamlining procedures and finding innovative, cost-effective solutions. Savvy Financial Analyst adept at using cutting-edge business strategies to increase product shelf-space and bolster client image. Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training. Human resources management professional skilled in negotiating and administering labor agreements and arbitrating grievances.Human resources management professional skilled in negotiating and administering labor agreements and arbitrating grievances. Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results. Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.
Educational Background:
High School Dipolma from Lane College, Jackson TN 1/2001 to 4/2009 (Mass Communications)
High School Dipolma from North Side High School, Jackson TN 1/2001 to 11/2012
Job History / Details:
Summary
Strategic and analytical finance professional with 6 years of success in financial reporting, analysis and project management.
Financial professional focused on developing and streamlining procedures and finding innovative, cost-effective solutions.
Savvy Financial Analyst adept at using cutting-edge business strategies to increase product shelf-space and bolster client image.
Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines.
Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training.
Human resources management professional skilled in negotiating and administering labor agreements and arbitrating grievances.Human resources management professional skilled in negotiating and administering labor agreements and arbitrating grievances.
Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results.
Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.
Highlights
Superior time management
Complex problem solving
Accurate forecasting
Accurate forecasting
Financial reporting expert
Account reconciliation
Bookkeeping
Superior research skills
Self-motivated professional
MS Office Suite
Sales and marketing
QuickBooks
Hiring and retention
Training and development
Recruiting
Compensation/payroll
Employee relations
Compensation administration
Regulatory compliance
Personnel records maintenance
New hire orientation
Innovative
Strong organizational skills
Sharp problem solver
Courteous demeanor
Large cash/check deposits expert
Customer service expert
Invoice processing
Accomplishments
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Human Resources
Reduced employee turnover by 10 percentage .
Increased cost-effectiveness by 40 percentage through compliance enforcement and implementation of a rigorous quality control system.
Balanced daily cash drawers and vaults totaling an average of $500,000.
Experience
August 2011 to September 2012
Newport News General District Criminal Court Newport News, VA
Deputy Clerk
Applied comprehensive knowledge of HR management and interpersonal skills.
Consulted and advised management on highly complex issues concerning a variety of positions, personnel actions and HR functions.
Adhered to and advised on human resources laws, regulations, and policies.
Utilized a project management approach to addressing HR issues.
Prepared reports and conducted studies and analysis of HR-related functional areas (e.g. attrition rates, position management, analysis metrics) to identify trends, potential problems, and provide improvements.
Responded to inquiries on the status of HR requests and personnel actions.
Provided technical support and/or services to position management, classification, recruitment and staffing, compensation and other HR activities.
Represented the organization on various committees as HR technical adviser.
Provided support for processing procedures and requirements related to recruitment and placement programs.
Performed clerical work using substantial knowledge of civilian personnel terminology, requirements, procedures and functions on a daily basis in order to process documents, prepare reports, explain personnel procedures and maintain records.
Checked data and compared reports
Analyzed reports, show causes, capiases, and summonses from court
Received and processed financial payments
Provided customer service, returning phone calls to attorneys/public
Issued and processed vouchers
Set hearing dates, filed case files, updated court cases and copied orders for parties immediately following court
Set up financial payments
Attended court, called cases, maintained court files, accepted and reviewing motions for Commonwealth Attorney's
October 2009 to August 2011
City of Chesapeake Chesapeake, VA
Deputy Clerk
Maintained various ledgers and reports for division funds expenditures, and purchases.
Maintained subject matter files and records that relate to the status of actions and correspondence.
Received incoming correspondence, screened material prior to distribution for suspense dates, established controls, and followed up for supervisor.
Checked for spelling, typographical errors, conformance to formats, and procedural requirements.
Planned and arranged the maintenance and preparation of information needed for budget reports, and organized the flow of clerical processes in the office.
Requisitions office supplies, equipment and publications.
Analyzed the processes, procedures, and structured associated with a wide variety of support operations for the organization
Compiled and maintained records
Maintained a file of credit card documentation, charge card receipts, delivery tickets, and monthly billing statement
Provided a wide range of HR services to employees and management
Gathered information, identified and analyzed issues and developed recommendations to resolve problems involving effectiveness and efficiency in program operations
August 2007 to September 2009
Patriot Equity Credit Union Jackson, TN
Teller
Entrusted to process confidential customer transactions bank balances inquires, personal loan payments, mortgage loan payments, and bank signature cards.
Daily interaction with multiple business groups and individuals while performing financial responsibilities as payroll teller for banking staff.
Operated financial management plans; innovative financing initiatives
Developed impacts of major transit investments
Analyzed summarizes and reports on highly complex issues to management within various divisions and offices of the credit Dunion
Provided technical advice and guidance to program managers on budgetary and financial planning activities.
Directly interact with clients and utilize excellent communication and organizational skills to facilitate banking clients with special banking needs that include opening new accounts (i.e. IRA, Roth, Personal Loans, Checking and Savings accounts) on a daily basis.
Developed and coordinated multiple customer facing surveys and successfully implemented product and service improvements.
Prepared annual and multi-year budget estimates for program initiatives and activities.
Processed customer transaction accurately, efficient, and completely.
Prepared Currency Transaction Reports (CTR's) for currency $10,000 or more.
Assessed program initiatives and requirements to assist in the preparation of annual budget estimates.
Demonstrated multi-tasking abilities by processing and maintaining cash levels from $200,000 or more for the bank branch staff, customers, Financial Service Representatives, and Investment Bankers on a daily basis.
Provided customer assist on completing bank deposit slips.
Took initiative by answering customer's questions concerning new bank products available to them to maximize their funds.
Created Monthly Performance Reports within the credit union's compliance guidelines by gathering customer's investment data (i.e. securities owned by a customer).
Analyzed customers accounts on a periodic basis with the Financial Advisor to determine if accounts need to be re-balanced.
Analyzed personnel requests and preparing cost impact statements and written analysis.
Participated in budget request, the development financial plans.
Analyzes reports, reviews and reconciles subsidiary ledgers, and trains new financial personnel on financial responsibilities.
Determines whether commitments, obligations, and expenditures are within funding limitations in the approved budget.
Reviews un-liquidated obligations, reconciles contracts, and manages reimbursable orders.
Checks data and compares reports or transactions to source documents, or authorizations against transactions to ensure their acceptability for further processing.
Analyzes accounting systems and uses analytical techniques to solve a variety of accounting problems.
March 2005 to March 2007
Regions Bank Memphis, TN
Head Teller
Developed and recommends proposed budgetary policies and procedural guidance.
Demonstrated multi-tasking abilities by processing and maintaining cash levels from $200,000 or more for the bank branch staff, civilian, Financial Service Representatives, and Investment Bankers on a daily basis.
Developed cost-benefit and other analysis for funding and budget plans.
Served as lead payroll teller for local businesses, Financial Service Representative, Investment bankers, individuals, and banking staff.
Provided civilian assist on completing bank deposit slips.
Monitored and reports on the status of funds for assigned programs.
Took initiative by answering customer's questions concerning new bank products available to them to maximize their funds.
Offered bank products and services to increase the organization potential growth in clients to better serve the communities.
Participated in the planning, development, testing and implementation of budget systems, programs and databases.
Used automated financial and budget systems to record and track financial information and providing advice and assistance to other branches on the branch budget
Monitored expenditures of funds and project usage
Reviewed and analyzed budget requests for consistency, accuracy, and adherence to instructions
Advised management and program officials on budget status and recommend revisions or corrective actions
Retrieved financial and budget information from automated systems for analyses and the compilation of reports
Performed quality checks of organization's automated system database information and work with appropriate officials to resolve significant problems
Prepared staffing reports and generating automated reports for payroll and personnel data
Accessed various internal applications to monitor and identify investment managers whose performance may require investigation
Coordinated with the Administrative Manager to ensure all client facing materials are reviewed and retained in accordance with the firm's risk management guidelines
Assist Financial Advisor and Client Associates with customer service and administrative tasks by answering phones, researching client inquiries, and providing timely solutions
Attended new prospect meetings to learn full sales cycle
Directly interact with clients and utilize excellent communication and organizational skills to facilitate banking clients with special banking needs that include opening new accounts (i.e. IRA, Roth, Personal Loans, Checking and Savings accounts) on a daily basis.
Developed and coordinated multiple customer facing surveys and successfully implemented product and service improvements.
Audited and balanced the automated teller machine (ATM) for accurate cash and checks deposits amounts.
Prepared reports, analyzed, and studied on budget issues.
Prepared Currency Transaction Reports (CTR's) for currency $10,000 or more.
Entrusted to process confidential customer transactions bank balances inquires, personal loan payments, mortgage loan payments, and bank signature cards.
Daily interaction with multiple business groups and individuals while performing financial responsibilities as payroll teller for banking staff.
Maintained accounting and civilian pay records.
Served as a Customer Service Representative
Processed and monitored financial transactions.
Processed and verified civilian pay transactions.
Verified and reconciled accounts and accounting data.
Prepared and analyzed accounting and financial reports for discrepancies.
February 2003 to September 2004
Southern Security Federal Credit Union Memphis, TN
Teller
Prepared summaries of narrative, quantitative, and statistical data in budget forms, schedules, and reports.
Daily interaction with multiple business groups and individuals while performing financial responsibilities as payroll teller for banking staff.
Accessed various internal applications to monitor and identify
investment managers whose performance may require investigation
Processed civilian transaction accurately, efficient, and completely.
Researched guides to extract legal, regulatory, program, and budgetary information for use by the supervisor or higher-graded analysts.
Prepared Currency Transaction Reports (CTR's) for currency $10,000 or more.
Developed and provided data, analysis, and recommendations in management and resource areas.
Communicated well with external contacts to properly handle direction of business relations.
Audited accounting reports for accuracy and completeness.
Entered information for statistical reports.
Performed a variety of accounting duties involved in maintaining cash collection, inventory and revenue data, including the input of transactions into the computer.
Organized and consolidated budgetary and program data.
Reviewed and verified accuracy of budget justification data.
Analyzed ongoing operating activities in assigned areas to identify problems in program execution, scheduling, and/or funding.
Provided routine analytic support required to establish rationale for changes in plans, schedules, or funding.
Participated in studies and analysis to assess future program direction, alternatives, and actions required.
Compiled information on program operating and financial activities for periodic reports.
Developed guidance for use by program components in preparing annual operating and resource plans.
Handled inventory and requisitioning of supplies; research to secure savings on all items.
Provided technical assistance to the ATM and TCD machine and executives on a variety of assigned tasks and financial planning, analysis, assessment and program and project evaluation and policy development.
Analyzed information related to the accounting treatment and risk management of complex positions, including securities products and financial derivatives, obtained through interactions with brokers, hedge funds and other business participants.
Applied basic mathematical formulas or methods.
Verified and reconciled accounts and accounting data.
Prepared and analyzed accounting and financial reports for discrepancies.
Processed and monitored financial transactions.
Processed and verified civilian pay transactions.
Served as a Customer Service Representative for the financial institute.
Maintained accounting and civilian pay records.
Education
2009 Lane College Jackson, TN
Bachelor of Arts Mass Communications
Coursework in:
Introduction to Biology
Principles of Anatomy & Phys I & II
English Comp I & II
College Algebra I & II
General Psychology I
Oral Communication
Intro to Mass Communication
Introduction to Literature
World History I
World Religions
Elementary Spanish I & II
Intro to Media Writing
On-Line News Reporting
Personal Financial Management
Public Relations
Business Communications
Practical Journalistic Experience
Introduction to TV & Broadcasting
Writing for Media Print
Special Topics in Mass Communications
Writing for Public Relations
Media Law & Ethics
Advance News Reporting and Writing
3.429 GPA
Graduated Cum Laude
2000 North Side High School Jackson, TN
High School Diploma Basic
Coursework in:
Accounting I
Algebra I & II
Geometry
Chemistry I
Spanish I & II
Physical Science
Biology I
2.8 GPA
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