Design Project Management

Publications & Presentations

Experience Education &

Affiliations

Consulting and Freelance

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Cisco Systems -

Business Analyst/Usability Consultant

Evaluating internal CRM applications used by the World Wide Sales

Organization to ensure the applications meet business objectivesUtilizing NetRaker to design global online usability studiesCreation of internal web site to present the program to executive

managementPronto Networks - User Interface DesignDesign of wireless customer portal for handheld devices and computers

Instantis - Usability Analyst/Information Architect

Evaluation (heuristic analysis) of a tool used for Six Sigma project

management Created style guide to be used for future development work Redesigned the look and feel to change it from looking like a consumer

application to looking like an enterprise application

San Francisco AIDS Office (SFAO) - Information

Architect/User Interface Design

Creation of a web site portal to facilitate reporting to the CDC and

present AIDS educational information to at-risk groups

Senior User Interface Designer

2001-2002

VA Software

SourceForge was originally created as a portal. Overhauled the user interface

to better support the target enterprise software developer market.

Business and requirements analysis to determine how

to repurpose the existing SourceForge application for the enterprise

customer. Met with key customers to determine needs and pain points

with current systems, met with key stakeholders to determine business

requirements, task and work flow analysis. PRDs and interface specifications.

Contributing team member for functional specifications. Created Style Guide with design and content guidelines

to direct user interface design across the 3.x series of releases. Overhauled the information architecture to better

organize the information and reduce mouse-clicks. Created alert-based notification system to allow users

to quickly find information that is relevant to project management. Created various methods to allow users to navigate

complex and data-rich informational space to quickly find what is relevant

to a particular user.

Quadramed - User Interface Team

Lead/Requirements Analyst

2001

Quadramed

Led user interface design team of contractors and in-house

developers and designers to create an interface for a web-based medical

software used in hospital compliance programs and inpatient and outpatient

medical coding. Led user studies in the field. Requirements analysis, use cases analysis, and work

flow.Competitive and Gap analysis.User meetings with customer advisory committee.Extensive use case and work flow.Received the Topaz "Can-Do Award" for contributions

to the team.

Consultant

2000-2001 BizRate - usability testing

of a browser add-in that helps consumers make purchasing decisionsBrodia - redesigned branded

services sign-up procedures to improve consistency and usability for

an e-wallet productBerrypick - stealth mode

company. Deliverables include persona development, wireframe/schematics,

information architecture, cognitive design, palette design, web design,

graphicsAdvisorTeam - Company

sells a personality test service. Redesigning information architecture

of the site to improve scalability, reduce user confusion, and increase

conversion rates.Manugistics - Designed

a complex business application that allows salespeople to create winning

bids on large corporate sales.

Manager: User Interface &

Tech Pubs

E-Stamp

Interaction design, user-interface design, information

design, usability testing, heuristics evaluations, extensive project management,

departmental budgetary responsibility, managed 3 direct reports and various

contractors and consultants.Created customer advisory council to solicit input

on product features and functionality.Designed a web-based postage product within severe

governmental

regulatory constraints.Taught developers about user-centered and goal-directed

design.Redesign of an existing desktop-based postage product.Delivered a forward-looking user-interface that influenced

corporate strategy. Developed key metrics to improve understanding of customer

behavior and retention.Taught usability testing to others in the company.Evangelized user interface design principles throughout

the engineering and marketing organizations.

Principal (Lead)

Catalyst Resources

Extensive project management, user-interface design, information

design and architecture, heuristic evaluations, interaction design, graphics

development as lead on various UI projects. Designed a web-based custom document generator for

Cisco Systems Designed two modules for Cisco's training administration

application Various projects for Hewlett-Packard's E-Commerce site

Webmaster/Engineer

1997-1999 PlaceWare

Corporate webmaster promoted into the engineering department.

Product design and planning as part of a multi-disciplinary team, extensive

JavaScript development, copywriting, documentation, graphics,

layout, HTML. Wrote, carried out and analyzed usability test information.

Heuristics evaluations. Some end user customer support.

UI design for a java-based collaborative product. Project management

of multi-disciplinary team of employees and contractors to bring up

a new web site, graphic design, layout, CGI programming (PERL), JavaScript,

configuration and maintenance of web server, and technical writing. Product was initially difficult to enter. Users had

to read various system requirements. Wrote JavaScript so that people

no longer needed to understand their configuration issues and were warned

about actual problems. Usability tests suggested that people were unable

to move their content into the server without assistance. Redesigned

the upload UI. Later usability testing showed 100% of the subjects could

upload their material without assistance and said it was easy to do

so.Wrote an intro guide for the product that was presented

to the board and given to key customers. Re-did the information architecture and navigation

to make the site more usable. Successfully improved search engine positioning for

key words chosen by marketing. Put systems into place to allow Marketing to collect

data on web site usage. Taught usability testing to others in the company.

Managing Director

1994-1997

SenseMediaDeveloped an award-winning multimedia, collaborative,

distributed, object-oriented, programs interface to a MOO server. Light

system administration. This was one of the first web-interfaces for

live chat on the Internet. SenseMedia was on Netscape's What's Cool

list for over three years and won awards from LookSmart and others.Developed an IDE that allowed people to chat, create

their own web pages without knowledge of HTML, extend their virtual

environment and post things to a bulletin-board type mailing listDeveloped a catalog program that allowed rapid web-site

building of categorized content.

****@***********-****.***

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