Support Active Directory

Sarah Kaye *******@*****.***

CCNA, A+, Network+

EXPERIENCE

Network Administrator Dell Perot Systems, U.S. Coast Guard, 2007-present

Seattle WA Contract employment

Performed system administration and maintenance in a Windows 2003/Active Directory Server administration

Troubleshooting and repair

environment. Provided user support for an independent Coast Guard unit, keeping

User support

systems and policies in line with Coast Guard enterprise standard. Specified,

Liaison between units

constructed, and maintained a stand-alone small office network to improve both

effectiveness and security of mission-critical applications.

Desktop Support Technician SinglePoint Corporation, August-December 2006

Seattle WA

Initiated a high level of user support. Maintained professional standards of technical Server administration

Desktop troubleshooting and

support. Managed routine network administration services in a Windows Server

repair

2003/Active Directory environment. Communicated with vendors and coordinated

User support

service calls.

MS Exchange

administration

Systems Administrator/Desktop Support Raytheon Polar Services Corporation, 2000-2006

Antarctica Seasonal contracts

Held positions of increasing responsibility and independence within the United States Server administration

Desktop troubleshooting and

Antarctic Program. Performed server administration and maintenance. Initiated quality

repair

control and asset tracking systems that were approved and adopted by management.

User support and training

Received consistent high satisfaction rating in customer surveys. Developed and

MS Exchange administration

taught classes in standard business applications. Performed all job requirements Mac OSX support

successfully in remote locations with minimal support.

Computer support/Radio operator Antarctic Support Associates, 1999-2000

McMurdo and South Pole Stations, Seasonal contracts

Antarctica

Provided Help Desk support for McMurdo Station. Worked in radio and satellite User support

Radio communications

communications at the South Pole. Provided Help Desk support at the South Pole.

Satellite communications

Technical editor and database administrator The Write Stuff, 1996-1999

on contract to Microsoft Corporation, Multiple contract positions

Redmond WA

Collaborated on a system to link natural-language user questions to help topics. Technical writing

Technical editing

Maintained a SQL help topic tracking database. Edited Help system text.

Database administration

Technical writer Slope Indicator Inc., 1993-1995

Seattle WA

Created manuals and other documentation for geotechnical measuring instruments. Technical writing

W rote marketing brochures and a corporate newsletter. Specified a price-quoting

database.

Software tester FTP Software, 1990-1991

Wakefield MA

Established and maintained a software testing lab. Created internal reports and Software testing

Management

tracked bug fixes. Managed part-time testers.

Sarah Kaye *******@*****.***

CERTIFICATIONS CLASSES TAUGHT

User Account Processing for Technicians

Cisco Certified Network Associate (CCNA),

Introduction to Windows and Email

February 2010

Basic/Intermediate Excel 2003

Wilderness First Responder, May 2009

Basic/Intermediate Word 2003

CompTIA A+ PC Technician, August 2002.

MS Access 2003

CompTIA Network+ Certified Professional,

MS PowerPoint 2003

September 2002.

Basic/Intermediate/Advanced HTML

Swiftwater Rescue Technician, April 1995

Internet Safety

Technical Writing Certificate, August 1994

PC Hardware and Troubleshooting

Basic Image Editing

TRAINING

Mac OSX Support Essentials, September 2005

Fire School/Ocean Search and Rescue,

September 2005

Supporting Windows XP, August 2003

Active Directory Implementation and Support,

July 2003

MS Exchange Administrator, June 1999

Intensive Spanish, November 1998

EDUCATION

BA in Technology Studies

Hampshire College, Amherst MA

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