Customer Service Human Resources
Resume:
Creating a Resume
What is a Resume?
Record of professional achievements
Ever-evolving document
Concise, summary of skills
Ticket into an interview
Employers Want to Know
Education
Work-related experience
Leadership during school, at work, and with
the community
Accomplishments
Format
Margins: .75 or 1 inch margins
Font: 10-12pt (no smaller than 10 pt)
Font Style: Times New Roman, Arial (use a
basic, readable font)
Font Format: Use bolding and capitalizing
Length: Usually 2 3 pages for new
graduates
Use a plain word document without tables
and fancy formatting
Components of the Resume
Name and Contact Information (Heading)
Career Objective (optional)
Education
Work Experience: Part time, full time, internships, and
volunteer
Optional:
Campus Activities & Leadership Roles
Honors & Awards
Certifications & Licensures
Other Skills (i.e. language and computer)
Heading
Name larger font and bold
Address permanent and current
(including both is optional)
Phone number(s)
Create a professional voice mail message
Email address
Use a professional email address
Heading Examples
Bradley A. Jones
Current Address--3305 Forest Avenue, Des Moines, IA 50311
Permanent Address--5364 210th Street, Gibson, IA 50104
515-***-**** ****.*****@*****.***
Michael K. Zanders
1320-34th Street, Des Moines, IA 50311, 515-***-****, *******.*******@*****.***
Objective Statement
Optional
Brief statement and may include key
strengths
Broad or specific to meet your needs
Need to be able to articulate your objective
Objective Statement Examples
To obtain an internship position in pharmaceutical research
Summer internship in a hospital utilizing my strengths
in communications and customer service
A position in a community pharmacy utilizing my
strengths in personal communications and customer
service
Education
University, City, State
Anticipated Degree(s), Graduation Date
(month and year)
Optional:
GPA
Study Abroad
Honors/Scholarships
Relevant Coursework
Education Examples
EDUCATION
Drake University, Des Moines, Iowa
Doctor of Pharmacy, May 2010
G.P.A. 3.8/4.0
Drake University, Des Moines, Iowa
Bachelor of Science in Health Sciences, May 2011
G.P.A 3.8/4.9
London University, London, England, Spring 2007
Experience
Work experience: part time, full time, internships and
volunteer
List position, organization, location, and timeframe
Detail skills, responsibilities, and accomplishments
List in reverse chronological order (most recent first)
Use multiple headings to organize related experience
Use bullet statements (no periods)
Begin statements with action verb
Use present tense when still at the position, use past
tense when no longer active with the position
Experience Headings
PROFESSIONAL EXPERIENCE
HEALTHCARE EXPERIENCE
PHARMACY EXPERIENCE
INTERNSHIP EXPERIENCE
EMPLOYMENT HISTORY
BUSINESS EXPERIENCE
Accomplishments in Experience
Skills and knowledge
Define responsibilities
Problems solved
Quantify information (numbers,
percentages, dollars)
Value of your work, how your work was
implemented
Experience Examples
Healthcare Intern August 2005 Present
Mercy Systems, Des Moines, IA
Create manual outlining procedures for new employee training
Learn about all areas including operations and human resources
Attend weekly department meetings
Pharmacy Intern Summer 2006
Cass County Memorial Hospital, Atlantic, Iowa
Prepared IV admixtures, chemotherapy, and TPN solutions
Assisted with cart fill and exchange for patients
Managed drug inventory and replenished inventory
Leadership Example
LEADERSHIP
Resident Assistant, August 2005 Present
Drake University, Des Moines, IA
Act as liaison between administration and students
Complete extensive training on communication skills and crisis
management
Develop communication and counseling skills
Plan activities to create a sense of community among residents
Phi Lambda Sigma, Fall 2008
Served on committee which educates students about pharmaceutical
issues
Campus Activities and Honors Examples
CAMPUS INVOLVEMENT
Health Sciences Student Organization, 2010-present
Feel Good Fridays, 2009-present
Donald V. Adams Leadership Academy, 2009
Phi Delta Chi Pharmacy Fraternity, 2008
HONORS
Drake University Alumni Scholarship, 2005-present
Dean s List, Spring 2006
President s List, Fall 2005, Fall 2006
Plough Pharmacy Scholarship, 2005
Certification & Licensure Examples
Certification and Licensure
-American Red Cross CPR/AED and First Aid, HIPAA
Certified, Bloodborne Pathogen Training
-Pharmacy Intern No. 123 May 2009
Iowa Board of Pharmacy
Other Skills Examples
LANGUAGE
Fluent in Spanish
COMPUTER SKILLS
High proficiency with Microsoft Word, Excel,
PowerPoint and Internet services
Familiar with Company Data System
References
Include as a separate page from the resume, with your
name and contact information at the top, similar to the
top of the resume
Include 3-5 people who can speak positively on your
behalf
Faculty/staff, employers, leaders in volunteer and
service organizations
Always ask the person if they are willing to be a
reference and their preferred method of contact
Write a thank-you note to your references
Provide reference page when asked for it by the
employer, generally after an interview
Reference Page Example
Karen Price
1335 34th Street Des Moines, Iowa 50322 515-***-**** ******@*****.***
REFERENCES
Jane Doe, Ph.D.
Professor of Pharmacy
Drake University
2507 University Avenue
Des Moines, Iowa 50311
Bob Morgan
Healthcare Administrator
Mercy Systems
1111 Ashworth Road
West Des Moines, Iowa 50265
Final Comments
Use quality, bond white paper
Do not fold or staple when sending
Type envelope address
Have multiple people proofread your resume
Professional & Career Development Services
Professors/Advisors
Supervisors
Peers
Additional Information
For additional information, please contact
Kelli Pitts, Professional & Career
Development Services
Email: *****.*****@*****.***
Phone: 515-***-****
Office: Cline 110
Contact this candidate