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Manager Customer Service

Location:
Fort Smith, AR
Posted:
November 23, 2012

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Resume:

KEVIN A. LEDFORD

**** ******* **. **. *****, AR *2904

Cell: 479-***-****

Cell2: 479-***-****

E-mail: abpqtw@r.postjobfree.com

PROFESIONAL PROFILE

USMC: Honorably served five years in United States Marine Corps as a Radio/Electronics Technician - Solely responsible

for operation, maintenance, and repair of M1A1 Abram Tanks communication equipment while overseas. In garrison, supervisor for

larger level communications shop. Working supervisor in largest radio & electronic maintenance section in a Battalion of 65 M1A1

Abram Tanks, and 156 various vehicles.

August 28, 2000-August 27, 2005

JE Systems: Field Technician - Installing, repairing, troubleshooting, and customer training on telephone systems, data/

computer networks, fire and security alarms, and basic home-office electronics.

July 22, 2005-May17, 2006

Cox Communications: Field Service Representative - Installing, repairing, and selling cable services; Analog Video, Digital

Video, Broadband Internet, and Wireless Networks.

June 26, 2006-August 15, 2007

Buckle Inc.: Floor Manager/Team Leader - Maintained an assertive presence while insuring co-workers were doing their

jobs properly, and also maintaining high retail sales. Taking care of any problems that may come up, in a timely manner and with

professionalism.

August 17, 2007-June 8, 2008

Hunt Br. Pizza: Account Manager Sale, Deliver, & Maintain over 40 convenient store accounts while finding and selling

new accounts.

October 17, 2008-October 2, 2009

UAFS: Full-time Student & Part-time Photographer/Graphic Designer Photograph all night and weekend sporting events,

campus activities, and ceremonies. Help when needed on projects such as posters, t-shirts, booklets, brochures, etc.

September 21, 2011-Present

EDUCATION Fulltime Graphic Design (100+ credit hours)

09/2001 - United States Marine Corps, 29 Palms, California

Basic Electronics, Radio Repair, & Soldering Techniques

06/2003 - Marine Corps Institute, Washington DC

Fundamentals of Digital Logic & Leadership Training

03/2004 - Central Texas, Killeen, Texas

Basic electives for degree in Electrical Engineering

Present University of Arkansas, Fort Smith, Arkansas

Graphic Design BA program

TRAINING / SKILLS

Adobe Photoshop, InDesign, & Illustrator

Microsoft Office

Photography

Retail Sales

Customer Service

Opening/Closing Procedures

Basic Electronics

Ground & Air Radio Repair

Fundamentals of Digital Logic

Soldering Techniques

Schematics & Tech Manuals

Multimeter & RF-meter

Oscilloscope & Watt-meter

Troubleshooting to the Component

Work Documentation

CAT 3, CAT 5e, CAT 6e, & Coax

Digital and Analog Telephone Systems

Fiber Optics

Cable Repairs

Preventive Maintenance

Vehicle Radios & Electronic Equipment

Home-Office Electronic Equipment

Creating & Implementing Modifications

Safety/First Aid/CPR

Inter-tel, Tadiran, Samsung, Toshiba, & Polycom Systems

Data/Computer Networks

Metal Fabrication & Welding

TRAITS / STRENGTHS

Dependable

Initiative

Integrity

Discipline

Resourceful

Quick Learner

Composure/Bearing

Outgoing / People Person

Ability to Work Under Stress

Attention to Detail

Leadership Training with Experience

Ability to Work as Team Member & Leader

REFERENCES

Donald Fittin 479-***-****

Sales Manager at Alert Alarms

Dave Garnaat 479-***-****

V.P. of JE Systems

Josh Carroll 479-***-****

Field Technician at JE Systems

Jim Menzies 479-***-****

Field Technician Supervisor at Cox Communications

Daniel Mayfield 918-***-****

Dish Network Technician; Former Marine

Steven Snow 479-***-****

Hunt Brother s Pizza District Manager for Fort Smith District



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