Customer Service High School
Resume:
ELIZABETH TAULTON
Email: ********@***************.***
Address:
City: FREDERICK
State: MD
Zip: 21703
Country: USA
Phone: 240-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people. I am self-motivated and able to work both independently and as a collaborative team member.
Educational Background:
High School Dipolma from FREDERICK COMMUNITY COLLEGE, Frederick MD 1/2001 to 6/1998 (BUSINESS/ MARKETING)
High School Dipolma from LINGANORE HIGH SCHOOL, Frederick MD 1/2001 to 11/2012
Job History / Details:
Career Overview
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people. I am self-motivated and able to work both independently and as a collaborative team member.
Core Strengths
Training development
Cash flow management
Strategic sales
Exceptional communication skills
Telephone inquiries specialist
Strong client relations
Energetic work attitude
Sharp problem solver
Top sales performer
Adaptive team player
Accomplishments
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Inside Sales
Met and exceeded quotas generating 40 calls per day on leads for software maintenance renewals.
Served as communication link between engineering consultants, MIS management and staff.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintained a positive dining experience for all rest.
Market Research
Performed an average of 80 follow-up phone calls per week to uncover customer needs and desires regarding product development, use and assistance.
Work Experience
February 2012 to Current
MOUNTIAN VIEW DINER Frederick, Maryland
SERVER, HOST
Trained new employees by providing knowledge of specific store tasks and policies.
Produced money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
Provided an elevated customer experience to generate a loyal clientèle.
May 2007 to Current
SCATES ROOFING COMPANY MT. AIRY, MARYLAND
CUSTOMER SERVICE REPRESENTATIVE AND SECRETARY
Developed material cost, and timed estimates for proposed roofing jobs
Pay invoices, deposit payments and record these and other financial information on a Quick Book System.
Organized weekly sales reports for the sales department to track product success.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Produced money orders for customers, in a timely manner and guaranteeing high level of customer service.
Regularly sought opportunities to up sell and add on additional merchandise.
January 2011 to August 2011
DENNY'S
FREDERICK FREDERICK, MARYLAND
MARKETING COORDINATOR, ADMINISTRATION
Manage accounts payable, and invoicing.
Audit financial records versus budget projects.
Cross-trained and backed up other customer service managers.
Trained and supervised management staff of 40 with in 13 stores.
Organized charts regularly in accordance with the restaurant's policy and procedures.
September 2008 to December 2010
APPLEBEE'S
FREDERICK FREDERICK, MARYLAND
BARTENDER, SERVER
Booked live entertainment and negotiated agreements with prospective acts.
Hired, trained and supervised bar staff.
October 2002 to August 2008
UNO'S CHICAGO GRILL FREDERICK, MARYLAND
MARKETING SPECIALIST, SERVER, HOST, BARTENDER, TRAINER, ADMINISTRATOR
Managed all aspects of business operations including budgeting, payroll, scheduling, and accounting functions.
Oriented new staff employee files, documentation maintenance, and payroll vendor invoicing.
Directly contacted Non Profit Organizations.
Supported the sales team in writing proposals and closing contracts.
Reviewed operational records and reports to project sales and determine profitability.
Developed rapport with customers and fostered a cordial atmosphere.
Developed quarterly and annual sales department budgets.
Educational Background
Ongoing FREDERICK COMMUNITY COLLEGE FREDERICK, MARYLAND
High School Diploma BUSINESS/ MARKETING
Continuing education in Business and Marketing
1998 LINGANORE HIGH SCHOOL FREDERICK, MARYLAND
High School Diploma
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