Customer Service Supply Chain

Terence Barner

Email: *********@********.***

Address: *** ******* **

City: Fayetteville

State: GA

Zip: 30215

Country: USA

Phone: 817-***-****

Skill Level: Experienced

Salary Range: $10,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TERENCE BARNER

(Currently in Kandahar, Afghanistan)

145 Oakview Trace, Fayetteville, GA 30215

Email: *********@********.***

QUALIFICATIONS SUMMARY

Motivated self-starter and organized professional offering over 13 years experience in the area of Software Training & Development, Network Administration, Technical Consultancy, Customer Service and Warehouse Operations, among others. Excellent communication/interpersonal skills in all environments. Possess profound knowledge of general business operations. Possesses industry-leading expertise in technology areas such as networking, electronic business or software applications. Strong organizational and prioritization skills recognized for ability to hit deadlines; provide exceptional customer service; and commitment of going above and beyond the call of duty to ensure productivity levels and organizational goals are attained.

CORE COMPETENCIES

Training & Development

Personnel Management

Software Training & Implementation

Technical Support & Consultancy

Loading/Unloading Equipment

Procurement Process Improvements

Record Keeping / Documentation

Supplier/Contracts Management

Computer Troubleshooting / Maintenance

Network Administration

Computer System Analysis

FAR/DFAR

Microsoft Office Suite

Compliance/Negotiations

PROFESSIONAL DEVELOPMENT

Cisco Certified Networking Associate (CCNA)

Comptia A+ Certified

Apple Certified Macintosh Technician ACMT

Dell Repair Certified Professional

Comptia Security +

PROFESSIONAL EXPERIENCE

Supplier Management Manager June 2012 aaa Present

DynCorp International - Logcap IV, Kandahar, Afghanistan

Manages the proper coordination of various types of agreements, subcontracts, and other contract/ legal documents with accounting, legal, program management, and other organizations as necessary Ensures every step of procurement process is functioning effectively to avoid delays, lost opportunities, and supplier disputes Facilitates effective compliance of supplier contracts and performance with program objectives and requirements Monitors and correct supplier performance as required with emphasis on enhancing relationships Leads, trains, mentors, and provides clear direction to subordinates Ensures program-specific process improvement initiatives are being implemented Communicates requirements and objectives effectively to key internal and external contacts

Information Management Systems Supervisor Nov 2010 aaa June 2012

DynCorp International - Logcap IV, Kandahar, Afghanistan

Supervised a staff of 10 Information Management Trainers, coordinated with senior staff members to ensure training is satisfactory and curriculum is dispersed accordingly.

Lead, trained, mentored, and provided clear direction to subordinates

Conducted system analysis and help desk functions for over 1400 system users.

Coordinated directly with department heads weekly to increase training awareness and proficiency throughout the company.

Expert knowledge of the entire procurement process and ability to effectively remedy shortfalls to avoid delays in the supply chain process.

Provided direct support and supervision for all supply chain functions and established interfaces including supplier relationships

Developed and presented training program / daily classes on inventory software called DynMRO, ensuring an efficient learning environment by creating class scenarios and hands-on interaction to the web preproduction module.

Coordinated daily with Requestors, Cataloging, Purchasing, and Supply Chain Manager

Planned, coordinated, and scheduled technical training policies and programs while handling development of training curriculum for personnel as well as customers.

Worked with the catalog team to ensure the cataloging of items in accordance with the DoD, Federal Cataloging Standards, and FAR Compliance.

Developed course content as directed, prepared training aids as necessary, and interfaced with software developers and representatives of external systems as needed in development of training materials.

Provided 24/7 support and customer service to LOGCAP IV

Test Technician / Technical Consultant Aug 2003 aaa Sept 2010

Intelligent Decisions, Ashburn, VA

Supervised the Apple Service Desk department over 7 employees.

Installed computers and software, performed system integration and provided technical support for US Government agencies such as the FBI, DOD, and GSA.

Coordinated/managed service agreements with suppliers to include contracts/subcontracts and legal agreements

Reviewed and enhanced supplier contracts/relationships to avoid noncompliance and promote cost savings

Supported, managed, and ensured operating capability of both the LAN and WAN networks both wireless and wired were up for all hours of operation

Recorded and reported any malfunctions of the computer or other equipment required in the operation of the computer facility.

Troubleshoots computing systems, networks, and applications to identify malfunctions and corrected them as well as other operational difficulties

Ensured hardware, software, and network upgrades, installs, re-installs, changes and relocations were efficiently completed as required.

Resolved common error conditions. Diagnosed and acted on machine stoppages and error conditions not fully covered by existing procedures and guidelines

Handled the production, testing, and troubleshooting of various appliances for Sourcefire, utilizing their Snort networking sniffing technology.

Performed/assisted in the performance of preventative maintenance

Conducted training for users / new hires and provided consultative technical support at the very highest levels through knowledge and expertise of relevant technologies.

Technical Service Representative Mar 2000 aaa Aug 2003

Delta Technology, Atlanta, GA

Provided computer support services both for software and hardware for the organizationaaas employees

Physically set up of computers and software system installations for various computer applications and programs

Maintained and upgraded computer systems and offered recommendations on upgrades needed

Maintained computer peripheral devices such as printers and solving printing problems

Tested computers and ensured the computer systems were functioning properly.

Discussed with individual staff members who work on the computers what the problems were in order to figure out how to help solve the problems along with individual assessments of computer systems to identify the problem.

Telecommunications Operator/Recorder (74C) Jan 1997 aaa Jan 2005

United States Army Reserves

Obtained a Top Secret Security Clearance to work in secure communications centers.

Routed secure/coded messages from the rear to need to know personnel

Supervised, installed, operated and performed unit level maintenance on manual and automated telecommunications equipment central and associated peripheral devices.

Performed Information Service Support Office (ISSO) duties of printing, publications, and records management.

Completed log and provides data accountability information as defined by standard procedures

Performed COMSEC Custodian functions.

Operated and performed Preventive Maintenance Checks and Services (PMCS) on assigned vehicles and power generators.

EDUCATION

Devry Institute of Technology aaa Computer Information Systems (2013 est completion date)

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