Manager Customer Service

EDWARD NED HARVEY

***********@*********.*** +1-781-***-**** 147 Mary St, Arlington MA

TECHNICAL SKILLS

Operating Systems: Windows 7/Vista/XP/Server 2008/Server 2003, Linux Red Hat

Enterprise/Centos/Ubuntu/Fedora, Apple Mac OSX 10.3 Panther to 10.7 Lion, Solaris

8/9/10/11Express/opensolaris, Tru64 UNIX, IRIX, FreeBSD, NetBSD, OpenBSD

Virtualization: VMWare ESXi3/ESXi4/Fusion/Workstation/Player, Citrix Xenserver, Parallels Desktop,

Sun Oracle Virtualbox

Version Control: git, subversion svn, cvs, rcs

Hardware Platforms: Intel AMD x86/x86_64, Alpha, Sparc, MIPS, Dell, HP, Compaq, Apple, Sun,

Oracle, Netapp, SGI, Custom Build, SuperMicro, Lenovo

High Performance Computing: SMP, GridEngine, LSF

Languages: Python, bash shell, java, PHP, C/C++/C#

Storage: ZFS, Netapp, SAN, NAS cifs/samba/NFS/AFP, iscsi, Linux LVM, BTRFS, hardware & software

RAID, Fibre Channel

EDUCATION

Tufts University, BS Computer Engineering, 2000/2003, Dean s List Junior and Senior years

WORK EXPERIENCE

Analog Devices Inc., Lyric Labs: from Consulting IT Manager to FullTime IT Manager, 2007-Pres.

Manage a small team (up to 5) to satisfy all technology requirements of a high tech R&D

semiconductor startup. Desktops, Networks, Servers, Communications, Everything. Windows,

Apple, Linux, Solaris, Active Directory, Open Directory, LDAP, Kerberos, NIS, Samba/CIFS, NFS, AFP,

iSCSI, VPN, VLAN, DHCP, DNS, etc.

ZFS performance benchmarking using iozone and custom tools: Characterize and optimize

performance using raid levels in software and hardware, writeback/writethrough, on disk, on HBA,

and in OS

NFS performance optimization, Solaris 10 server and RHEL/Centos clients

LACP link aggregation

Sun GridEngine job distribution, serialization, and parallelization, performance and availability

optimization and load distribution via Direct Attached Storage, NFS, and autofs5 direct automounts

ZFS/VMWare ESXi storage over iSCSI and NFS, physical and virtual network switching, performance

characterization of each configuration

Debugging subversion server source code using a combination of gdb and printf to isolate and

eliminate a repeat corner case problem involving user data optimally malformed for subversion s

xdelta algorithm

iGATE Patni, Consulting Global UNIX/Linux Lead, 2007-2011

Manage Domestic and Offshore linux-based engineering infrastructure and staff, predominantly

operating Synopsys EDA tools, for the Product Engineering Services division of this 25,000 person

$1B international corporation

EDWARD NED HARVEY

***********@*********.*** +1-781-***-**** 147 Mary St, Arlington MA

WAN caching and optimization techniques, including subversion slave and master pass-thru, parallel

distributed shell (pdsh), LZO and LZMA compression, parallel multicore/mulithreaded compression,

and user behavior pattern education for optimized remote desktop and VNC responsiveness

Sun GridEngine enhancements: (1) Automatic granular job preemption based on flexible criteria

implemented as loadsensor daemon in python. (2) Abstraction layer reducing SGE qstat to python

class objects for robust manipulation and general usage.

Tagsys RFID Inc., Consulting US Director of IT, 2006-2009

Manage staff of one in US and two in France to support four offices worldwide, using Windows 2003

AD and Windows XP, SIP trunk phones, electronic access control system, VPN and remote file

sharing and remote desktop protocols

Implemented Expand Networks Accelerator for CIFS and RDP WAN optimization, greatly increasing

productivity of the team and facilitating collaboration overseas

CHiL Semiconductor Corp., Consulting IT Manager, 2006-2007

Complete IT solutions for innovative semiconductor startup having offices in US and Canada.

Windows 2003 AD, RHEL Linux, Subversion, Cadence EDA tools, PRI and SIP telephony, IPSec VPN

Created end user remote support utility for free unlimited user assistance, based on ssh port

forwarding and VNC

Radiospire Networks Inc., Consulting IT Manager, 2006-2007

Complete IT solutions for a fast-paced venture-backed startup producing a line of wireless hi-def

transmitters and receivers. Supported Windows 2003 AD, RHEL/Centos linux, Windows XP,

Subversion, Cisco phone system, Cisco VPN

Deployed and supported a cluster of 25 dualcore RHEL/Centos systems using SGE distributing

Synopsys high performance verification jobs

Engim Inc., from Part-Time IT Admin to IT Manager, 2003-2005

Complete IT solutions for cutting edge multi-channel 802.11a/b/g wifi company, developing MIMO

and later pre-802.11n, with 50 employees and offices in US and Canada. Windows 2000 AD, RHEL

Linux, Fedora, Sparc Solaris 8/9, Netapp.

Linux kernel compilation and debugging on a cluster of 12 Red Hat systems. Identified an ASUS

motherboard firmware issue causing the ATA controller to become unresponsive and result in kernel

panic. Unfortunately ASUS decided no update would be developed or released due to insufficient

sales of that model.

Automated the windows build process, using unattend and service pack slipstream integration.

Segmented the LANs on layer 3, isolating the experimental wifi test lab from the primary

development and production LANs

SimUtility Inc., from Support Technician to Software Developer I, 2002-2003

Responded to technical service calls at this High Performance Computing (HPC) Application Service

Provider (ASP). Provided external customer service from call answering and ticket creation, to

backend investigation, root cause analysis, resolution, or problem escalation.

Performed administrative and support tasks on large scale SGI SMP IRIX/MIPS systems, using LSF to

distribute compute intensive, disk IO intensive, and/or memory intensive applications such as fluid

EDWARD NED HARVEY

***********@*********.*** +1-781-***-**** 147 Mary St, Arlington MA

analytics and bioinformatics gene sequencing, all run in the backend and provided to customers

through a simplified web GUI front-end.

Developed Java Servlets, JSP, CSS, Javascript, and xhtml. In particular, leveraged MySQL for

statistics, performance, and results, processed into jgraph and rendered client-side for an attractive

and visually pleasing end-user experience

Performed backend automation, communications and maintenance using python

Compaq Computer Corp., Computer Engineer I, 2000-2001

Marvel (AlphaServer SC) Qualification group sponsored extensive education and training in

preparation while waiting for Group 0 build of the newest line of super computers based on Alpha

64bit RISC architecture. Courses included Tru64 Internals, Linux Internals, Tru64 Administration,

Linux Administration, Network Administration, CPU Architecture I, II, and III, and Scalable Symmetric

Multiprocessors.

Training equipment at my sole disposal included a handful of intel-based PC s, a handful of alpha-

based workstations, three high performance dual processor DS20 servers, one 16-processor wildfire

GS320 supercomputer with 32G ram, one rack of dual redundant HSG80-powered RAID Fibre

Channel storage enclosures, Brocade Pleiades III Fibre Channel switches, operating on iSCSI

Assembled, disassembled, misconfigured and reconfigured all of the training equipment extensively

and repeatedly, exploring, characterizing, and documenting potential failure modes and symptoms.

Installed, formatted, reinstalled, reformatted, destroyed and recreated Operating Systems (Tru64

UNIX, various Linux distributions, and Linux from scratch) on all of the training equipment

extensively and repeatedly, documenting probable and improbable pitfalls and potential failure

modes that customers may encounter.

Benchmarked and optimized Apache Web Server on Wildfire, using SpecWeb 2000. Benchmarked

using SpecINT and SpecFP. Monitored benchmark result sites, and responded whenever the

AphaServer was leapfrogged by competition. Responded by going back into the lab, rebuilding and

repeating until new #1 results were produced, and then publish the results.

Tufts University, Teacher s Assistant, 1999-2000

Assisted teaching EE26, Digital Logic Systems. Instructed students in digital logic design, and the use

of Xilinx and jTAG FPGA logic boards in the lab

Assisted teaching Comp40, Machine Language. Instructed students in Assembly language on Intel

8086 processors

Assisted teaching Comp11, Introduction to Computer Science. Instructed students in C

programming, using Borland C++ on Windows, and gcc and g++ on RedHat Linux.

Tufts University, EECS Lab Administrator, 1999-2000

Created initial image and automated Windows NT lab machine image deployment using Norton

Ghost Multicast

Developed custom boot floppies and El Torito boot CD s containing low-level system administration

tools, such as ghost, ghstwalk, fdisk, format, and pqmagic

Liberty Mutual, Information Systems Intern, 1998

Piloted the hotswap program. All laptops perform automatic daily critical data backups. I.S.

responds to any phone-unsolved tech support requests by dispatching a replacement laptop with

EDWARD NED HARVEY

***********@*********.*** +1-781-***-**** 147 Mary St, Arlington MA

golden system image and user data restored. All problem laptops are returned to the service

depot for triage in the hands of tech support personnel. Failure mode symptoms and statistics are

gathered, trend analysis is performed, phone triage techniques are developed and improved.

Identified two trends in failure modes, concerning IDE controllers that would lock up, resulting in an

unbootable system, and a heat related problem that resulted in system instability until the system

cooled down.

Developed scripts to simulate, trigger, and detect these failure modes in the service depot, to

prevent dispatching faulty systems into the field.

Worked with Compaq engineers to demonstrate and reproduce the results in the Houston service

depot, where they had been plagued by these previously unidentified and elusive problems.

Resulting from this work, Compaq released a firmware update that solved the IDE lockup problem,

and identified a mechanical fault in the heatsink interface.

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