Customer Service Analyst
Resume:
Title:Letoya St John
***************@*****.***
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Name: Letoya St. John
Address:
City: Midlothian
State: VA
Zip/Postal Code: 23114
Country:
E-mail: ***************@*****.***
Primary Phone:
Background
Most Recent Job Title: Lead technical analyst
Most Recent Employer: Altria, Inc
Career Level: Senior (Non-Manager)
Availability or Timeframe: Immediately
Authorized to work in the US: Yes
Security Clearance:
Do you have transportation: Yes
Over 18: Yes
Education: Bachelors
Languages Spoken:
Job Preferences
Desired Salary: Open
Willing to Relocate:
Desired Job Titles:
Desired Job Types:
Work Status: Full Time
Desired Shifts:
Desired Travel: 75%
Category: Information Technology or Systems
Company Size:
Company Type:
Industry:
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Copyright c 1997- Lee Hecht Harrison, Inc.
Letoya St. John
100 Little Hawk Pl
Midlothian, VA 23114
***************@*****.***
Professional Objective
To obtain a position utilizing my knowledge of systems analysis, testing, data
warehousing or business intelligence.
Summary Statement
A SAP Business Intelligence Analyst, currently seeking a position as a systems analyst,
tester, data warehousing or business intelligence developer.
Over 10 years of experience
with a Fortune 100 company, with more than 7 years of specializing in SAP BW development
and support.
Professional Experience
L. S. Accessories, Midlothian, VA 2009 - presentOwner
Own and manage E-Commerce business, which provides home decor and gifts.
Handles all aspects of the business, including marketing, accounting, purchasing and
customer service
Altria, Richmond, VA 2001 - 2009Lead Technical Analyst
Served as SAP BW developer and business analyst on large projects and local development.
In addition, provided support for multiple BW systems.
Created & maintained infoObjects, custom data sources, infoSources, ODS, info cubes,
communication structures, transfer structures, transfer rules, update rules, info packages
& info package groups, process chains, info spokes, reporting agent jobs, rscrm_bapi,
queries based on user requirements
Extracted data from BW system utilizing infospokes, rscrm_bapi
Gathered, documented and analyzed user requirements for new development and
enhancements
Created and maintained BW extractors in R/3, used generic extraction and custom
extraction to extract data from SAP R/3 to BW
Set up source systems to load both SAP and Non SAP transactional and master data to BW
from flat files
Developed and assisted users with the execution and documentation of test scripts using
Mercury TestDirector
Utilized web application designer to create web templates
Queries were developed using filters, restricted key figures, calculated key figures
and variables for characteristics, key figures, hierarchies, etc.
Served as the BW lead on initiatives to integrate BW with BusinessObjects and Teradata
Tested and resolved any issues related to technical and functional upgrades
Developed and conducted end-user training
Provided on-call support by resolving data load failures, data
validation/synchronization problems and break-fix incidents
Created and executed test scripts for disaster recovery test process
Philip Morris USA, Richmond, VA 2000 - 2001Assistant Technical Analyst
Primary test captain and SAP R/3 SD developer.
Assisted with the development and testing of SAP R/3 SD configuration
Create test plans and scripts using Mercury WinRunner and TestDirector
Philip Morris USA, Richmond, VA 1998 - 2000Information Services Intern
Provided IT hardware and software support for manufacturing users.
Researched and documented emerging IT trends Developed Microsoft Access Databases
Created and instructed end-user training for software and hardware
Configured RF scanners
Installed and configured badge reading equipment and software
Booz Allen Hamilton, Petersburg, VA 1997Information Services Intern
Created test procedures to ensure proper validation and verification of user requirements
and capabilities delivered for systems.
Responsible for creating test procedures to demonstrate that the product deliveries met
requirements
Education
Bachelors of Science,
Information Systems and Decision Sciences, Virginia State
University,
Ettrick, VA
References
Available upon request.
Contact this candidate