Customer Service High School

Brian Ramey

Email: ********@**********.***

Address:

City: Warner Robins

State: GA

Zip: 31093

Country: USA

Phone: 418-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Adaptable Client Systems Technician in the Georgia Air National Guard with 1-1/2 years of experience with deploying voice, data, and cryptographic devices, maintaining systems through use of troubleshooting and performance analysis, and managing client user accounts.

Educational Background:

High School Dipolma from Community College of the Air Force, Metro ZZ 1/2001 to 5/2012 (Computer Science)

Job History / Details:

Career Overview

Adaptable Client Systems Technician in the Georgia Air National Guard with 1-1/2 years of experience with deploying voice, data, and cryptographic devices, maintaining systems through use of troubleshooting and performance analysis, and managing client user accounts.

Qualifications

Strong problem solving/troubleshooting skills

CompTIA A & S certified

Technical help desk experience

Strong analytical skills

Hands-on and proactive

Customer service oriented

Technical Skills

Skills Experience Total Years Last Used

PC Troubleshooting/Repair Proficient 2 Current

POTS telephone systems Troubleshooting/Repair Proficient 1 Current

Enterprise/Client Level Support Proficient 1 Current

Network and Information Security Familiar With 1 Current

Accomplishments

System Design

Conceptualized and designed an improved network infrastructure that resulted in an increase in overall network performance and client satisfaction.

Work Experience

March 2012 to Current

GA Air National Guard Atlanta, GA

Client Systems Technician/ Communications Focal Point Representative

Deployed, sustained, troubleshot and repaired standard voice, data, video network and cryptographic client devices in fixed and deployed environments.

Sustained and operated systems through effective troubleshooting, repair and system performance analysis.

Managed client user accounts and organizational client device accounts.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Provided guidance and training to junior members of IT team regarding network security and troubleshooting of data circuits.

Education and Training,

High School Diploma

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