Rafael Rodriguez

Email: abpqox@r.postjobfree.com

Address:

City: Wesley Chapel

State: FL

Zip: 33545

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position of Remedy Developer in a reputed organization where I can practice my skills and education.

Educational Background:

High School Dipolma from Pace University, New York NY 1/2001 to 1/2001 (Information Systems Office Information Systems)

Job History / Details:

Career Overview

Objective To obtain a position of Remedy Developer in a reputed organization where I can practice my skills and education.

Qualifications

Experienced with all versions of ARSystem from 3.x through 7.6.4 SP4, ITSM/CMDB.

Great understanding of design, development and deployment of Remedy ARS based solutions.

Strong knowledge of Remedy Forms, Active Links, Filters, Escalations, Menus, Guides, Workflow, Reporting.

Ability to articulate Remedy technical concepts.

Knowledge of Web Services and XML.

Strong Project Management skills.

certification in Crystal Reports Design.

Experienced with Java and SQL Stored Procedures.

Familiar with MS Office suite products including MS Project 2010.

Experienced with Windows Server 2000/2003/2008 R2.

Knowledge of developing and managing SDLC (System Development Life Cycle)

Great communication skills.

Strong knowledge of web development technologies including but not limited to (.asp, .jsp, Apache Tomcat, IIS7, HTML, XML, SOAP)

Work Experience

February 2001 to October 2012

Broadridge Financial Solutions Inc Mid-Tier Jersey City, NJ

Manager Remedy Enterprise/Manager

Manage and support Broadridge's Remedy Enterprise with 2500 employees.

Build and maintain Remedy High-Availability 24x7 35 server environment including Dev, QA, Test and Production and DR.

Responsible for installation, configuration and support of entire 7.6.4 ITSM infrastructure (CMDB, Reconciliation Engine, Full ITSM App Suite) as well as custom built ARS System.

Created several integration including but not limited to (SQL Views and linked servers, Web Services, .Net, arimport cmd).

Experienced with all aspects of Remedy/ITSM development including promotion of code changes as well as data migration.

Certified SAP Business Objects Crystal Reports developer.

Manage and responsible for SAP Business Objects Enterprise integration for BMC Remedy.

Responsible for managing Broadridge's BR-Track system which provides 2000 clients with a self-serve application to submit and manage their issues.

Supported development of new departments/groups/services into a Remedy 7.6.4 environment.

Developed and customized Remedy application according to specifications and provided development documentation.

Performed software and maintenance upgrades.

Acted as key technical resource in Remedy 5.x, 7.5, and 7.6.4 upgrade projects.

Gathered and documented requirements.

3/2000 to 2/2001

New York Public Library New York, NY

Helpdesk Coordinator

Submit and manage support issues called in by employees.

Responsible for managing AR System Remedy 3.x environment.

Create Flashboards for management.

Manage 24x7 call center.

Create Crystal Reports to manage call metrics and responses.

Migrated data between production and DR environments.

8/1998 to 3/2000

MCS Cannon Inc

System Analyst/Consultant

Develop, validate and organize system projects.

Develop System Development Lifecycle.

Supervise and monitor the lifecycle.

Trained new and previous users.

Develop custom applications for users.

Education and Training

2001 Pace University New York, NY

B.A.S Information Systems Office Information Systems

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