Design Engineer

ANN CHARNG

*** *. ****** ***. *** *** Sunnyvale, CA 94086 510-***-**** ***.******@*****.*** www.anncharng.com

OBJECTIVE

To obtain a full-time position that allows me to utilize my skills in user experience research and design thinking.

EDUCATION

STANFORD UNIVERSITY (2008 2009)

M.A., Learning, Design & Technology

UNIVERSITY OF CALIFORNIA, SAN DIEGO (2004 2008)

B.S., Cognitive Science, Specialization in Human-Computer Interaction

Minor: Psychology

RELEVANT COURSEWORK

Human-Computer Interaction, HCI Programming, Software Design Experiences, Computers and Interfaces,

Qualitative Research Methods, Cognitive Aspects of Multimedia Design, Cognitive Ethnography, Ethnographic

Study of Hospital, Engineering Psychology, Cognitive Engineering, Cognitive Psychology

Stanford d.school courses: Design Thinking Bootcamp: Experiences in Innovation and Design, Software Design

Experiences, Prototyping Organizational Change

SKILLS

Experience with usability testing, remote user testing, field studies, diary studies, ethnographic research methods

Experience with contextual inquiry, heuristics analysis, competitive analysis, creating wireframes, storyboarding,

affinity diagrams, surveys, creating personas, rapid prototyping

Experience with iterative design thinking methods including need finding, brainstorming, prototyping and testing

Team player with excellent verbal and written communication skills

EXPERIENCE

CITRIX SYSTEMS, Santa Clara, CA (09/2009 Present)

User Researcher

Conducted usability testing, diary studies, interviews, field studies, competitive analysis for enterprise software

Worked in mobile space (on smartphones and tablets) with iOS, Android and BlackBerry product teams

Presented findings and recommendations to cross-functional teams to influence product usability improvements

APPLE, Cupertino, CA (01/2009 09/2009)

Apple Product Documentation Intern

Designed wireframes, prototyped and conducted user testing on various help content visualizations

Assisted with user interface, visual design and typography decisions on help documentation systems

QUALCOMM, San Diego, CA (10/2007 12/2007)

Human Factors Engineer Intern

Created task-based research plan for testing mobile handsets to improve push-to-talk interface

Conducted usability tests in formal lab setting, analyzed data, and presented findings with recommendations

INTUIT, Mountain View, CA (06/2007 09/2007)

User Research Intern

Planned and conducted usability field studies and remote studies for payroll software and presented findings

Created artifacts, assisted with data analysis, and moderated usability studies & ethnographic studies

Worked in cross-functional team with product managers, designers, and researchers

TEAMS IN ENGINEERING SERVICE: DIGITAL NURSING, UCSD (04/2006 12/2006)

User-Centered Design Leader

Designed user interface of various digital documents for nursing home facility

Utilized contextual interviews, ethnography, work flow modeling, focus groups & surveys

Lead a group of four students, and worked in a cross-functional team of 15 software and hardware engineers

INTERACTIVE COGNITION LABORATORY, UCSD (09/2005 - 06/2006)

Research Assistant

Developed experimental artifacts to test effects of different visualizations in recipes

Created pre/post surveys that control for independent variables, and assisted with video coding & data analysis

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