Customer Service Sales
Resume:
Oksana Caspento
Email: *********@********.***
Address: *** ****** ***
City: Old Bridge
State: NJ
Zip: 08857
Country: USA
Phone: 732-***-****
Skill Level: Management
Salary Range: $47,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
OKSANA CASPENTO
370 Sunset Ave., Old Bridge, NJ 08857 Cell: 732-***-**** Email: *********@********.***
~ Eager to contribute exceptional Administrative, Financial & Operations expertise toward supporting a dynamic company as a Consultant. ~
PROFILE OF QUALIFICATIONS
* Offer broad management experience spanning financial services, business development, administrative operations, human resources, and customer service.
* Proven success in strategic planning, P&L management, sales, marketing, and relationship management.
* Able to anticipate, plan, and respond accordingly to changing business priorities and demands.
* Proactively evaluate existing processes and procedures to identify areas of weakness, and rapidly implement solutions and controls that streamline and enhance bottom-line performance.
* Highly versatile and able to quickly master new roles, responsibilities, software and environments.
* Methodical problem solver with a steadfast commitment to quality control and client satisfaction.
* Solid talents in staff training and leadership; coach, empower and guide personnel to continuously exhibit productivity and performance excellence.
* Outstanding blend of multi-tasking, organizational, and communication skills; fluency in Russian.
* Strong technical acumen with proficiency in Microsoft Office Suite, Macintosh (Apple) O/S, and Timberline Master Builder Accounting software.
PROFESSIONAL EXPERIENCE
Edward Jones Investments, Myrtle Beach, SC, 2011
Financial Advisor / Broker
* Provided consultative guidance to clients by reviewing financial, social and economic data, evaluating market conditions and outlook, compiling statistical diagrams and charts, and recommending appropriate investments.
BC Genesis, Inc., Myrtle Beach, South Carolina, 2007 to 2009
Office / Finance Manager and Administrator
* Spearheaded full-scope office operations including financial administration, data analysis, business plan development, human resources, staff training, payroll, and regulatory compliance.
* Overhauled and enhanced daily administrative procedures and processes to increase efficiency.
* Managed business correspondence, purchasing of supplies, budgeting, and vendor relations.
* Recruited, selected, oriented, trained, coached and evaluated personnel.
* Ensured and enforced cost containment and profit maximization through meticulous job costing, financial reporting, month- and year-end close, and collections.
* Oversaw Workers Compensation and payroll-related audits.
* Confer with relevant personnel to ensure successful functioning of newly implemented systems.
* Develop and implement records management program for filing, protection, and retrieval of records, and steer consistent compliance with program.
* Interviewed job applicants and conducted on-site observations to ascertain unit functions, work performed, and methods, equipment, and personnel used.
First Federal Bank, Myrtle Beach, South Carolina, 2005 to 2007
Senior Sales Associate
* Applied dynamic leadership talents toward supervising staff in administering bank programs and services with a constant commitment to top-notch customer service.
Continued ...
Oksana Caspento - Page 2 of 2
Professional Experience continued ...
* Educated, trained and mentored employees in effective sales techniques, relationship-building, and cross-selling.
* Performed all teller services, processed loan documents, received and verified money shipments, and maintained daily financial records.
* Grew branch sales by orchestrating high-impact marketing and promotional campaigns, and fostering cooperative relationships with local businesses to secure referrals and promote banking services and program.
Cashland Financial Services, Inc., Marietta, Ohio, 2003 to 2005
Branch Manager
* Directed the complete spectrum of branch operations inclusive of staffing, personnel development, customer service, and administrative functions such as loan processing, budgeting and cash flow management.
* Prepared staff schedules and provided coaching and counseling to optimize productivity and morale.
* Conducted monthly audits for five branch locations to ensure corporate and regulatory compliance.
* Successfully doubled monthly sales by coordinating marketing and promotional campaigns, selling services to local businesses, and participating in events to elevate bank awareness.
* Analyzed work problems to drive facilitate appropriate organizational change, communications strategies, information flow, integrated production methods, inventory control, and cost containment solutions.
* Interviewed job applicants and conducted on-site observations to optimize unit functions, work performed, and methods, equipment, and personnel used.
* Compiled manuals and trained associates in use of new forms, reports, procedures or equipment.
Peoples Bank, Parkersburg, WV / First Federal Bank, Myrtle Beach, South Carolina, 2003 to 2003
Sales Associate
* Demonstrated excellent communication and interpersonal skills in promoting and selling banking products and services to consumers and businesses.
First Federal Bank, Myrtle Beach, South Carolina, 2002 to 2003
Sales Associate
* Demonstrated excellent communication and interpersonal skills in promoting and selling banking products and services to consumers and businesses.
Gold Crown Management, Inc., Myrtle Beach, South Carolina, 2001 to 2002
Office Manager
* Adeptly managed daily office activities for real estate management company servicing timeshares properties for owners and investors.
* Delegated assignments to staff, maintained business documentation and reports, and provided first-rate customer service.
Yachtsman Resort Hotel, Myrtle Beach, South Carolina, 2000 to 2001
Customer Service Representative
* Cordially greeted guests, performed check-ins and check-outs, and responded to inquiries and complaints to ensure 100% satisfaction.
* Trained new staff in hotel practices and policies as well as customer service procedures.
EDUCATION & LICENSURE
B.A. in Business Management, Coastal Carolina University, Conway, South Carolina, 2002
Completed extensive training in sales and banking operations
Series 7 and 66 Life and Health Insurance
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