Customer Service High School

Christopher G Ryder

Email: ********@****-****.***

Address:

City: Pasadena

State: MD

Zip: 21122

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: To apply relevant electrical talents and experience. Summary of Qualifications: Written and oral communication skills Demonstrated leadership abilities Ability to work independently and to react to and prioritize multiple demands in a fast-paced environment Excellent planning and organizational skills with attention to detail

Educational Background:

High School Dipolma from Chesapeake Highschool, Pasadena MD 1/2001 to 6/1993 (General Studies)

High School Dipolma from Anne Arundel Community College, Pasadena MD 1/2001 to 11/2012

High School Dipolma from Chesapeake High School, Pasadena MD 1/2001 to 11/2012

Job History / Details:

Professional Summary

AC/DC control circuitry Understanding of client business requirements National Electric Codes (NEC) Excellent written and verbal communication skills Control circuit troubleshooting Strong customer focus AC/DC power and control systems Summary Objective: To apply relevant electrical talents and experience. Summary of Qualifications: Written and oral communication skills Demonstrated leadership abilities Ability to work independently and to react to and prioritize multiple demands in a fast-paced environment Excellent planning and organizational skills with attention to detail q Provided planning and consultative services for customer business communication needs. Maintain knowledge of product and technological developments in order to provide recommendations on a variety of communications needs, while upholding profitability margins for the organization. Required sales and customer service assistance to existing clients and self-generated leads, from pre-sale to post sale, including contract maintenance. Maxalea, Supervisor, 2/01 - 9/01 Managed a staff of five in business and residential lawn care contracts. Worked directly with company. q President and other senior leadership, as well as maintain customer/client relationships. Ware/lOuse Supervisor, 6/99 - 7/00 Terminal Corporation q Managed five major accounts (Tessco, Peco Pallets, Head, Giant and Big Screen). Coordinated with sales team and customer service team to track, directed and processed necessary paperwork for all inbound and outbound orders. Lead warehouse personnel in accurately handling orders. Forklift certified by Caterpillar. 6/94 - 12/99 Local 24. International Brotherhood of Electrical Workers,Apprentice. Rotation through several unionized companies (Enterprise Electric, Blumenthal & Kahn Electric, Brown & Heim). Read blue prints and hooked up electrical panels and transformers. Learned to apply theorems and equations to electricity.

Core Qualifications

Experience

May 2006

Wittenbach Business Systems Inc Sparks, Md

Install Tech

Security and CCTV systems for financial institutions.

Installing and programming security systems.

Installing and programming CCTV systems.

I was also responsible for running jobs from beginning to end, collecting surveys for future jobs, sitting in progress meetings, dealing with customers one on one, and dealing with contractors and sub contractors.

September 2002

Electrical Automation Services Inc

Worked as apprentice running conduit, planning and pulling wire, mounting and wiring devices for power and temperature control units.

Mounting and wiring devices for security cameras and panels.

Capability of reading blue prints as well as wiring diagrams.

October 2009 to August 2012

Fire Alarm Install Tech

Simplex Grinnell Linthicum, Md q Install and Test Fire Alarm Systems, run conduit when needed, pull wire, mount panels and devices according to blueprints.

Troubleshooted electrical/electronic control circuits.

Answered customers' questions about products, availability, and product uses.

Continued internal education, training and certifications to stay ahead of an evolving financial industry landscape, learned new product releases, and increased value to the company and the client base q Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations q Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

Worked on projects, which provided value to the department, the company, and the client base.

1/02 to 9/02

MetroCall, Sales Representative

Education

1998 Dundalk Community College,

Electrical Joint Apprenticeship Courses

1994 Anne Arundel Community College,

General Studies

1993 Chesapeake High School,

Diploma

Additional Information

Certifications NICET Level 1

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