Customer Service Marketing

Karen OBryant

Email: *********@********.***

Address: **** * ******* *** #***

City: Dallas

State: TX

Zip: 75203

Country: USA

Phone: 214-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karen O`Bryant

1520 N Beckley #614 214-***-****

Dallas, TX 75203 *********@********.***

SUMMARY

Conscientious Information Systems Analyst with demonstrated technical skills. Extensive experience with data analysis in a financial services environment, and a solid base in computer applications. Ability to compile, manage, and analyze information with a high degree of competence. Demonstrated strengths in analysis and data management. Excellent communications skills used in presentations, customer service, and training.

PROFESSIONAL EXPERIENCE

PERFORMANCE TELECOM SOLUTIONS, INC., Dallas, TX 2011 - 2012

Business Manager

* Manage customer database

* Manage accounts payable/receivable

* Maintain bookkeeping and payroll functions

* Oversee records and inventory management

* Prepare reports and documents for business continuity

* Manage installation of software upgrades for ACT! And Quickbooks

* Develop new product lines

* Develop ad copy and web content

INSTITUTE FOR DEMOGRAPHIC AND SOCIOECONOMIC RESEARCH and

OFFICE OF THE STATE DEMOGRAPHER, San Antonio, TX

Systems Analyst II 2006 - 2011

* Analyzed marketing data; developed reports and presentations

* Compiled and managed data for Health and Human Services Commission database

* Developed SAS procedures in a Linux/Unix environment to manage U.S. Census data

* Processed data through the life-cycle to ensure business continuity

* Managed historical data archival

UNITED SERVICES AUTOMOBILE ASSOCIATION, San Antonio, TX

Marketing Analyst 1998 - 2006

* Produced detailed reports for monthly business measurement and presented findings

* Prepared and Analyzed marketing and sales data and reported to management

* Designed, developed, tested and implemented procedures using SAS/MVS, SAS/PC, PC SQL, EXCEL, and Access for marketing analysis and reports

* Implemented efficiencies in methods and procedures to improve overall product delivery

* Tracked and monitored data integrity issues and participated in data clean-up efforts

* Provided training and presentations to analysts on file usage and analysis techniques

Karen O`Bryant Page 2

Programmer Analyst 1995 - 1998

* Performed sample selection, data processing, analysis, and coordination for mail surveys, phone surveys, and focus groups

* Wrote programs, processed survey results, and analyzed data for Marketing Research Department

* Developed programs and procedures using SAS/MVS, SAS/PC, EXCEL, and Word

CONTACT SOFTWARE INTL., INC., Carrollton, TX

Customer Support Specialist 1990 - 1991

* Provided technical expertise to domestic and international customers

* Developed custom reports for users, assisted with database troubleshooting, performed installations and provided support for applications

* Provided training for new users

BRIDGESTONE/FIRESTONE, INC., Irving, TX

Market Analyst 1988 - 1990

* Performed strategic marketing analysis for corporate and local markets

* Constructed strategic marketing plans for various markets

* Developed information systems in SAS/MVS, PC SQL, EasyTrieve, and VM-Express to retrieve retail store POS data for marketing analysis and reporting

* Analyzed sales mix, inventory, and pricing and made recommendations to management

* Implemented and supervised customer satisfaction techniques, surveys, and training

TEXAS INSTRUMENTS, INC., Dallas, TX

Technician/Analyst 1980 - 1986

* Performed various data technician duties while obtaining college degrees

EDUCATION

M.B.A. with concentration in Marketing

University of North Texas Major GPA - 3.75 1987

B.S. in Business Administration with concentration in MIS

University of Texas at Dallas Major GPA - 3.17 1985

MEMBERSHIPS

South Central SAS User`s Group CBC Foundations Series Graduate

Oak Hills Church Faith in the City Group

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