High School Administrative Assistant

Karen Denise Nicholson

Email: ********@*****-********.***

Address:

City: Andrews Air Force Base

State: MD

Zip: 20762

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven and compassionate health care professional with 10 years hands-on experience in fast-paced clinical and hospital environments. Accountable and responsible with a strong focus on patient wellness.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 11/2012 (BSHM-Bachelor of Science in Health Care Administration/Management)

High School Dipolma from NOVA Southeastern University, Phoenix AZ 1/2001 to 11/2012

High School Dipolma from Wayne County Community College, Phoenix AZ 1/2001 to 11/2012

Job History / Details:

Professional Summary

Driven and compassionate health care professional with 10 years hands-on experience in fast-paced clinical and hospital environments. Accountable and responsible with a strong focus on patient wellness.

Education and Training

2012 University of Phoenix Phoenix, Arizona

Bachelor of Science BSHM-Bachelor of Science in Health Care Administration/Management

2012 NOVA Southeastern University Fort Lauderdale, Florida

Audiologist Assistant Certification Audiology

2007 Wayne County Community College Detroit, Michigan

Associate of Arts General Studies

Skill Highlights

Patient-oriented

Personal and professional integrity

Conflict resolution

Relationship and team building

Effectively influences others

Cultural awareness and sensitivity

Critical thinking proficiency

Flexible

Decision-making and problem-solving skills

detail oriented/analytical

Ability to work as part of a team

Strong interpersonal skills

Ability to meet deadlines

Experience

September 2011 to Current

Department of Veteran Affairs Washington, District of Columbia

Telehealth Technician

Coordinate use of Telehealth equipment including video teleconferencing (VTC), store-and forward digital cameras, and imagers, peripheral devices.

Scheduling patients within 7 days Escorting and phone follow-up to verify appointments for patients in Telehealth programs Assisting the distal provider with completing clinical care Adherence to Veteran Health Administration, Veterans Integrated Services Network 5, OTS, and Telehealth policies and procedures.

May 2009 to December 2009

Palmetto Health Heart Hospital Columbia, South Carolina

Patient Care Tech III

Greet visitors and patients Complete insurance and other claim forms Answer telephones and direct calls to appropriate staff Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations Receive and route messages and documents such as laboratory results to appropriate staff Interview patients to complete documents, case histories, and forms such as in-take and insurance forms Operate office equipment such as voicemail messaging systems and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial documents, letters, case histories and medical records.

April 2008 to May 2009

South Carolina Healthy Connection Choices Columbia, South Carolina

Administrative Assistant/Office Manager

Retrieves and logs faxes Manage outreach staff schedules Transcribe reports and other documents Type and generate letters and other documents Maintains office records and filing systems Document control of mail and project correspondence Maintain other duties an assigned by management Greet office visitors, answer and direct telephone calls Maintain office inventory and order supplies as needed Assist in preparation of invoices and other financial processes Interact with customers in a courteous, professional, and respectful manner Assist in conducting of reviews to ensure that record keeping security, and confidentiality procedures are followed and records and files are accurate and complete.

May 2006 to February 2008

University Physician Group/Detroit Medical Center Detroit, Michigan

Medical Receptionist

Monitor and stock office supplies Order office supplies Coordinate travel arrangement s and reservations Handle busy calendar for multiple conference room Sort all incoming mail, faxes, and correspondence Successfully complete all duties in a timely manner Complete travel and expense vouchers for physician Facilitate the efficient flow of mail through a large medical office Promptly and courteously answer a multi-line telephone, direct, and screen calls Copy and collate all projects (including confidential papers) for medical students and internist) Data entry for attendance for students and internist, daily speaker evaluations an board review and summer lecture series using new innovation software ADDITIONAL Karen is reliable, very pleasant and with a very refreshing positive attitude.

She is well liked by her colleagues and students and also respected by the physicians who needed her time.

She is confident and willing to fill any need which may arise in the department." Liborio Tranch.

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