Manager Sales

Matthew Rupe

Email: ********@******.***

Address:

City: Alpharetta

State: GA

Zip: 30005

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have a great deal of experience in directing employee personel in both sales and service. I manage my employees through positive reinforcement tactics and have an amazing track record for results. I am a loyal, hard working employee and have what it takes to always get the job done and exceed company expectations. I possess the skills that employers are looking for and I am always on my game. I am a "go-to" employee that will always be counted on.

Educational Background:

High School Dipolma from Youngstown State University, Youngstown OH 1/2001 to 5/2001 (Business Administration and Management)

High School Dipolma from Westminster College, Youngstown OH 1/2001 to 11/2012

Job History / Details:

Professional Experience

January 2012 to Current

Ideal Image Development Corporation Atlanta, GA

Regional Director

Manage and maintain overall operations for 9 offices throughout NC/TN/GA.

Improved closing percentage, revenue, and retention throughout entire region.

Consistently exceed all measureable goals for region Implemented performance management and development structure for region.

Setting, meeting, and exceeding revenue goals.

Guiding performance development and team development.

Travel to locations and ensure all departments are running according to company standards.

Develop and improve sales and service performance.

Responsible for forecasting, analysis, marketing, advertising, and customer loyalty.

January 2009 to January 2012

APAC Newport News, VA

Senior Operations Manager

Manage overall operations for 5 call center divisions for UPS.

Improved sub-goal divisions from below expectations to #1 performing division nationally.

Maintained top ranked performance every month thereafter for 3 years.

Consistently exceeded goals for all reporting divisions for 36 consecutive months Implemented positive reinforcement and performance management foundation used nationally.

Setting, meeting, and exceeding production goals and guiding performance development and team development Ensuring client satisfaction through meeting performance expectations and providing accurate reporting to client's senior level management Responsible for over 270 Associates, 8 Supervisors, 10 Team Coaches, and support staff.

Workforce planning, staffing, forecasting, metric analysis, and overall business direction.

January 2006 to January 2008

Waste Management Moon, PA

Market Area Sales Manager

Managed inside and outside sales, staffing, and operations throughout 16 hauling districts in Pennsylvania and West Virginia.

Achieved #1 in sales performance status nationally within three months of hire and maintained this status during my tenure with the company Increased market area customer volume by 15 percentage within 6 months of hire and maintained increased revenue throughout tenure.

Contracting new business, ensuring customer retention, and overseeing national accounts.

Innovating new business ideas and concepts to increase revenue and secure customer loyalty and retention.

Managed over 100 Associates, 8 Supervisors, and support staff throughout the market area.

January 2004 to January 2006

West Corporation Niles, OH

Senior Operations Manager/ Production Director

Opened call center in 2004 and had overall responsibility for directing team and creating the business model.

Employed over 1,000 representatives, 58 supervisors, 12 managers, and 20 support staff.

Named top-performing call center in the nation within 3 months of opening center, and maintained this performance during my tenure with the company.

Recognized with Annual Top Center Award, 3 quarterly Top Quality Center Awards and 3 quarterly Top Customer Satisfaction Center Awards.

Created the company's nationally-instituted reporting programs and processes.

Providing overall business direction and guiding performance and team development to meet daily, weekly, and monthly goals Supervising staffing, floor communications, budget creation and execution, and all other aspects of business success.

1999 to 2004

MCI Niles, OH

Sales Manager

Managed all aspects of inside sales for a team of 150 agents, 5 supervisors, and 5 coaches.

Recognized for leading #1 performing sales teams for 16 months Won numerous annual awards: 2 Top Team, 2 National Peak Performer, 3 Top Manager, 3 National Circle of Excellence, 3 Leadership Excellence Won numerous quarterly awards: 5 Top Quality, 5 Top Manager, 7 Starlight Metrics, 7 Stellar Performance, 8 Club MCI Responsibilities including, but not limited to: Interviewing and hiring applicants and maintaining head count, conducting training, developing teams, and terminating under-performing employees Analyzing and redirecting performance based on business goals in order to exceed daily, monthly, and quarterly sales goals.

January 1994 to January 2001

Shooting Star Entertainment

Event Coordinator

January 1996 to January 1999

Ground Round Restaurant

Regional Training Manager/Assistant Manager

Education

2010 Youngstown State University,

Business Administration Business Administration and Management

1999 Westminster College,

Business Administration and Management

Additional Information

Six Sigma Certification- 2010

College- Football and Baseball. Voted Rookie of the year and Offensive player of the year by teammates. Team Captain as a Sophmore.

High school- 4 1st Team All-Conference Awards. All-Spot Pepsi Team. Team Captain for 3 years. Graduated with honors.

Coach Junior Baseball, Soccer, and Football for boys 9-11.

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