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QUALIFICATION SUMMARY:

I have over seven years of experience working in various positions for both privately and publicly owned enterprises. My qualifications include the management and motivation of staff to attain specific production and sales goals. I also have experience in the operation and troubleshooting of various industrial machinery. I am an outgoing and patient team player that works well with people from all backgrounds. I pride myself with having a heavy focus on the customer service needs of consumers, advertisers, and inter-office company clients.

AREAS OF EXPERTISE:

Customer service Training Personnel management Troubleshooting

Electrical safety Sales Healthcare administration Plan implementation

Technical research OSHA Quality control Plant Safety

Auditing Payroll Book keeping

COMPUTER SOFTWARE:

Windows (all versions), Microsoft Office, Microsoft DOS, Microsoft Front page, Map info, Word Perfect, Adobe Acrobat, EMR software, HospicePharmacia.com

EXPERIENCE:

2007 to Present

Milliken Textile and Chemical Manufacturers (Machine Operator)

Was an integral part of the company achieving production goals for the 2007 fiscal year, by raising textile production by an average of 20%, directly affecting company profits.

Sat on the board of plant safety and helped to develop/implement a plan in which workers could more easily report safety deficiencies plant wide, therefore reducing plant accidents by an average of 50% in the last fiscal quarter.

Learned how to operate, maintain, and troubleshoot complex electromechanical textile machines in a short period of time, greatly reducing the downtime of the production facility due to training, gaining the respect of co-workers and enhancing personal growth.

2005-2006

Hulsey, Oliver, & Mahar (Executive Administrative Assistant)

Created and implemented a customer service feedback plan that directly restored quality and profitability to the firm while enhancing the customer service needs of clients.

Managed the customer service department and reduced customer complaints by 45% over the course of 2005 and into the beginning of 2006.

Was the executive assistant to the primary attorney, greatly reducing his work load thus allowing him to have more time to focus on client satisfaction.

2003-2005

Premier Hospice (Administrative Assistant)

I maintained expense and revenue budgets accurately and diligently, allowing the hospice more capital to devote towards patient comfort and care.

Created and managed a record coding system to automate patient check-ins, therefore reducing the wait time between patient-doctor interactions.

Was instrumental in the implementation and management of an electronic chart system that reduced patient care time while enhancing patient care quality.

Was executive assistant to the director of nursing.

2002-2003

City of Gainesville (Customer Service Representative)

Was a customer service representative in the public works department and helped bring customer service satisfaction survey scores up from a failing grade to a passing grade.

Processed deed transfers and property assessments, and trained new staff on how to process them as well.

Was the clerical administrator to the office staff.

EDUCATION:

Associates in Business Administration, Lanier Technical College Sept 2000-June 2002

Gainesville High School

REFERENCES AVAILABLE UPON REQUEST.

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