Litigation Coordinator

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Michael ***********************@***.********: 215-932-***-**** Woodland TerracePhiladelphia, PA 19104

Dedicated professional with a strong track record of multi-tasking in the customer service field

Professional Experience

Philadelphia, PA

6/1/2005 - 7/1/2009

Litigation Coordinator

The MCS Group, Inc.

Responsible for coordinating multiple mass litigations, overseeing work flow across multiple departments, website troubleshooting contact for clients, scanning/automation of records, customer service calling, quality control, data entry, production of status reports for the litigation, primary contact for law firms

Philadelphia, PA

9/1/2003 - 6/1/2005

Baycol Litigation Coordinator

The MCS Group, Inc.

In charge of coordinating a national litigation, overseeing a team of 10 people across multiple departments, production of status reports for firms, data entry, primary contact for attorneys/paralegals

Philadelphia, PA

6/1/2002 - 9/1/2003

Customer Service Representative

The MCS Group, Inc.

Obtaining records from medical & insurance facilites on behalf of law firms, fielding calls/emails from attorneys/paralegals, basic clerical duties

Philadelphia, PA

1/1/2002 - 4/1/2002

Customer Service Representative

ASAP Tax Refund Services

Fielding high volume of calls from multiple tax offices and customers, data entry

Education

01/1/1997 - 01/1/2001

Temple University

01/1/1996 - 01/1/1997

West Chester University

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