Customer Service
Resume:
Shannon's InformationLocation: Milwaukee, WITitle: Customer ServiceExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-10-12 Helpful Links
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Objective To obtain a position in a professional Business Environment.
Professional October 2009 to August 13, 2010 Site Personnel/Contracted to MillerCoors WI.
Experience
Supply Chain Management analyst
Executed transportation management functions for
major Distributors for the east coast of the United States,
including load dispatch, carrier management, load
tracking and tracing.
Improved customer service for more than 75 distributions centers in beer
sales by successfully implementing suggestive inventory of all MlilerCoors products.
Comfortable prioritizing and managing multiple
projects under pressure.
Data entry, order management, proactive work to prevent out of stock issues for MillerCoors products
Problem solving
Forecasting
conducting analysis and preparing various reports
Collections
Professional October 2, 2006 to July 31, 2009 Evan Transportation Brookfield, WI
Experience
Customer Service Specialist
Executed transportation management functions for
major clients for this third-party logistics firm,
including load dispatch, carrier management, load
tracking and freight bill audit, payment. and collection
Improved customer service for more than 20 companies in diverse
industries by successfully implementing logistics
changes.
Comfortable prioritizing and managing multiple
projects under pressure.
January 1998 to February of 2001 Goodman-Reichwald-Dodge Brookfield, WI
Coding Department Coordinator
Accounts Receivable/Payable Check assembly
Customer service, customer returns, filing loss and damage claims and vendor charge backs
Collections
Accurately prepared pre-audit review of client payment process
Data entry of domestic and International shipments.
Supervised a team of six, directed daily activities and training
Proficient with industry software
Suggested and implemented strategies that improved customer service.
Education 2006-2008 Associate Degree WI
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