medical
Resume:
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Sara Schwabbauer
Phoenix, AZ 85020
*************@*******.***
April 7, 2010
To Whom It May Concern:
I am submitting this letter and my resume for an open position with your company.
Currently I am a part-time student, looking for full-time employment with previous experience in customer service in a medical setting. Previously, I was the Marketing Administrator for a medical staffing company. My main job duty included primary marketing in the form of monthly newsletters. I also had daily telephone contact with clients, obtained and data entered all new orders.
While employed with Blue Cross Blue Shield of AZ, I dealt primarily with providing Federal employees, individually insured, and medical providers with exceptional customer service. While employed with Blue Cross I worked in three different departments and it has enabled me to be well trained with procedures and experienced with many programs that would provide me valuable knowledge with your company.
I am hard working, well organized, can handle multiple tasks concurrently and I am a team player. I was a member and organizer of our department Morale Committee Team and was publisher of our department newsletter. Attached you will find my resume detailing my qualifications. I would appreciate any time you have to discuss how my qualifications fit in with your company's vision.
I appreciate your consideration and look forward to an opportunity to speak with you.
Sincerely,
Work Experience:
5/2007 - 1/2009 Swizzle Inn AZ
Bartender
Customer service
Sales transactions
Daily cash register reconciliation
Inventory control
Accounts Payable
11/2006 - 5/2007 Arizona Medical Exchange AZ
Marketing Administrator
Handled all aspects of marketing
Data entry of all job orders and explanation of rates
Daily back-up tapes
Ordering all office supplies
Creating and printing newsletters twice per month
Adding to and updating mailing list
2/2006 - 8/2006 LTD AZ
Accounts Receivable, Billing Representative
Process daily charges
Posting payments
Heavy daily data entry
Front office float when needed
Verify insurance
Patient check-in/out
Insurance and patient A/R reports
Collections and payment plans
ICD-9/CPT coding superbills
Provider credentialing
Patient billing statements
Electronic claims submissions
8/2001- 2/2006 Blue Cross Blue Shield of AZ AZ
Customer Service Specialist - Enrollment Department, Federal Employee Program and Bluecard Host Department
Process applications/correspondence
Data entry
In-bound calls
Out-bound calls
Respond to routine inquiries pertaining to enrollment, eligibility, billing discrepancies, address changes and other requests
Explain coverage plans and give price quotes for new and existing coverage
Daily contact with subscribers, providers and internal staff checking claims status, appeal status, claim pricing, EOB's, Pre-Certifications
Special projects and daily reports
Determine and maintain benefits and eligibility for subscribers in accordance with policy procedures
5/2000 - 8/2001 Blue Cross Blue Shield of AZ
Enrollment/Diversified Services Clerk
Review incomplete applications
Data entry
Contact customers and brokers via phone to complete applications for processing
Faxing, filing, mailing and tracking correspondence
Corresponding with customers through email
1/1999 - 7/2000 Ralphs La Hacienda Glendale, AZ
Hostess
Greet and seat patrons
Phone orders
Serving
Education:
2009- Present, Phoenix College
Major: Nursing
2005- 2008, Glendale Community College
General Studies
1998 - 2001, Moon Valley High School
Required courses for diploma
Skills:
Interpersonal Communication, Customer Service, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Access,Typing 70 WPM, 10-Key (10,333 KPH), GroupWise, EDSNET, Metavance, V.A.T., Novell, A4, PCN, Centricity, Source, Sales Management System, COOL, Pinnacle, Faxing, Filing, Copying, Fingerprint Clearance Card
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