Customer Service Representative

DOMINIQUE VALIDO

Email: ***************@*****.***

Address: ***** *.*. **** **

City: MIAMI

State: FL

Zip: 33056

Country: USA

Phone: 786-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

CUSTOMER SERVICE, OUTBOUND, INBOUND,COLD CALLING

Educational Background:

Job History / Details:

Dominique Valido

17810 N.W. 28th CT

Miami, Florida 33056

Phone: (786) 210 - 4106

***************@*****.***

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Accomplishments

Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Professional Experience

SEMINOLE HARD ROCK HOTEL & CASINO HOLLYWOOD FLORIDA UNITED STATES

Greeter/Usher October 2012 - Present

Greet patrons attending entertainment events.

Examine tickets or passes to verify authenticity, using criteria such as color and date issued.

Guide patrons to exits or provide other instructions or assistance in case of emergency.

VIRTUAL HOME SOLUTIONS NATIONWIDE FLORIDA UNITED STATES

Virtual Customer Service Representative July 2011 - June 2012

Assisted fortune 500 companies through AT &T thru Arise Work Home program.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

MIAMI JOB CORPS CENTER MIAMI FLORIDA UNITED STATES

IT Specialist Assistant/Office Assistant (Summer Youth Program Temporary Job) July 2011 - August 2011

Answer telephones, direct calls, and take messages.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Assisted IT department, main office and other departments that needed assistance.

CAPITAL RELIANCE NORTH MIAMI FLORIDA UNITED STATES

Customer Service Representative/File Clerk October 2008 - January 2009

Add new material to file records, and create new records as necessary.

Place materials into file cabinets according to classification information.

Office Management

PRC NORTH GLADES FLORIDA UNITED STATES

Customer Service/ Billing and Customer Installation Support September 2006 - May 2007

Handled complaints.

Processing billing requests.

Entering orders/and up sale package

Education

MIAMI JOB CORPS CENTER MIAMI FLORIDA UNITED STATES

Computer Technology, May 2011

Completed coursework that dealt with learning the essentials about computers and repairing them.

OCPA- End User Support Tech- Level 1/ Support Tech Help Desk Specialist

OCPC- Computer Support Specialist

MIAMI CAROL CITY SENIOR HIGH SCHOOL MIAMI FLORIDA UNITED STATES

General Diploma, June 2005

Additional Skills

Strong organizational skills

Conflict resolution

Developed listening skills

Excellent communication skills

MS Windows proficient

Courteous demeanor

Energetic work attitude

Customer service oriented

References

Patricia Richardson 786-***-****

Anthony Robinson (Miami Job Corps Center Director) 305-***-****

Kendrick Stevenson (Capital Reliance Supervisor) 305-***-****

Michael Oyefesobi 954-***-****

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