Sales Customer Service

Kathy Latham

Email: *********@********.***

Address: **** **** ***.

City: Dallas

State: TX

Zip: 75204

Country: USA

Phone: 214-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

Business Analyst with proven ability to find creative solutions to complex problems and a vision for best next-steps. Strengths include customer service, prioritizing and executing against deadlines for both company and customer objectives. Able to multitask and pay attention to detail. Provides intermediate skills in MS Access and MS Excel. Proficient in Outlook, Word, PowerPoint and Adobe InDesign. Experienced professional comfortable interacting with all levels of management while handling highly sensitive and confidential information with discretion. Industry experience includes consumer goods, architecture, construction and service industries.

Educational Background:

Associate of Arts, Merchandising and Design, Wade College - 1994

Bachelors of Business Administration, Marketing, University of North Texas 1986

Job History / Details:

SHW GROUP LLP 11/03 Present

Business Analyst

While initially hired to develop a business planning model that could be used to manage the firm s rapidly growing architectural and engineering services, my role quickly became multifaceted, putting my analytical, planning and marketing skills to use. Partnered with the Senior Partner to brainstorm and develop various models and tools to set in place what would later be launched firm wide and beyond. The business tool developed through this process was later sold and is now used by more than 30 plus firms across the country.

Manage and serve as the subject matter expert in the development of databases for various functions inclusive of billing and manpower projections, facility analysis, surveys and school district bond tracking in pursuit of revenue goals of more than $33M

Developed a training manual and trained in-house staff on the use of all developed business tools

Identify, assess and document business requirements and communicate to technical analyst

Continuously design and develop ad-hoc reports as requested by top management driven by business need

Manage budgets for the North Texas office

Conduct market and client research for over 500+ clients

Monitor billing and staffing projections and work closely with the billing coordinator to ensure accurate and timely monthly billing

Guided initiatives from planning through execution as a key member of an event planning team that organized company-sponsored client events and internal employee activities

Update and maintain contact and client information

Administer legal documents

Coordinate projects for ADA compliance reviews and inspections

LADY PRIMROSE S PRODUCTS 7/02 11/03

Marketing Coordinator

Supported sales to retail segment and hospitality industry

Prepared sales presentations

Developed and distributed sales tools and marketing materials to support field sales teams

Coordinated market preparation

Acted as liaison between Sales, Product Development, Purchasing and Shipping Teams

Supported major account sales (Neiman Marcus, Saks, Nordstrom) through order management and in-store events

Prepared and distributed monthly sales reports for showrooms and sales reps using Crystal database software

LEVI STRAUSS & CO.

National Account Coordinator 10/95 - 6/02

Communicated logistics of product availability and shipping status to account partners

Partnered with Sales Managers, Business Planners and JCPenney buying office to execute seasonal plans and ensure effective order management

Set up and maintained JCPenney electronic data within the VMI (Vendor Managed Inventory) system to accurately manage inventory levels

Communicated seasonal buying plan to sales team

Monitored retail sales performance and demand, adjusting forecasts accordingly

Managed orders to ensure on-time delivery

Supported Database Administrator in development, testing and implementation of data warehouse

Coordinated preparation of annual business plan

Organized computer software upgrades and training classes

Trained new Sales Associates and served as a resource for new hires

Sales Associate 5/94 10/95

Supported Account Executive to effectively sell-in seasonal assortments to the JCPenney buying team

Communicated seasonal assortments to sales team

Worked closely with Merchandising team to acquire samples for the account s catalog product testing and photo shoots

Organized layouts of internal photos and distribution to sales team

Supplied information to the account regarding shipments and point-of-sale materials

Supported Sales Representative with sell-in and sell-through at various accounts

Entered and revised orders, and monitored shipping

Ordered visual merchandising and advertising materials for accounts

Assisted in product presentations for men s denim line

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