Customer Service Manager

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Romal Hussaini

**** ************ **. *******, ** 27603, Cell

# 208-***-****, Email: ********@***.***

I am an enthusiastic and hardworking individual with an excellent understanding of the written and spoken languages of Pashtu, Dari, Farsi, English, and Urdu. I also have a good amount of experience in teaching, training, and working with different computer applications such as MS Office, MS Expression Web, Minitab, MySQL Workbench, Windows Operating Systems, Hardware/ Software configuration and troubleshooting.

Education

Bachelor of Business Administration, Idaho State University, May 2011

Amaani Highschool, Kabul Afghanistan, 1997

Professional Background

International Communication Associates Inc. Nov 2011 to Dec 2011

Arlington, VA

Pashtu Language Instructor

Developed Pashtu criculum for a ten day session in an initial acquisition level.

Taught Pashto to a group of 65 female CST team at Fort Bragg, NC.

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Mobius Industries USA, Inc. Aug 2011 to ongoing/ on call

Kirkland, WA

Pashtu & Dari Linguist and Cultural Instructor/ Role Player

Provide expertise in both Dari and Pashto languages.

Provide Afghanistan/ Pakistan cultural support/trainings to US military forces.>

Idaho State University, Pocatello, ID, Jan 2011 to June 2011

Job Title: ITS Operator and Tech Support

Resolved technical problems in the system (Banner).

Monitored the server rooms and performed administrative tasks.

Assisted and trained the new users.

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Idaho State University, Pocatello, ID, July 2006 to September 2010

Student Building Manager

Provide guidance, and training to the facilities crew on the weekends

Customer Service>

United Nations Office for Project Services, Kabul-Afghanistan, April 2004 to April 2006

Security Coordinator and Translator

Coordinated security related issues between the UN security and the government security forces.

Translated the official documents, directives, and memos. Interpreted the meetings between the United Nations officials and Afghan high ranking officials.

Supervised/monitored security guards and the government armed guards.

Provided safety and security training to the UN staff.

Communicated with all regional offices and reported the security situations to my superior.

Performed administrative tasks such as filling and reporting.

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CARITAS Pakistan, Peshawar Office-Pakistan, January 2003 to February 2004

Humanitarian (Field Officer)

Led and managed the field workers.

Worked with the refugee community and communicated their needs to program manager.

Translated documents and interpreted meetings and interviews.

Provided and distributed relief goods to the refugees.

Submitted weekly, and monthly reports to program manager.>

Bibi Mariam High School, Peshawer-Pakistan, January 2002 to December 2002

Teacher

Taught English as a foreign language.

Taught Geography and History in native languages Pashtu and Dari.

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Kabul Intercontinental Hotel, Kabul-Afghanistan, December 1996 to March 1997

Receptionist/ Telephone Operator

Provided customer service.>

Language Skills

1. Pashto Fluent - Understand, Speak, Read, and Write

2. Dari Fluent – Understand, Speak, Read, and Write

3. English Fluent - Understand, Speak, Read, and Write

4. Farsi Fluent - Understand, Speak, Read, and Write

5. Urdu Fluent - Understand, Speak, Read, and Write

6. Hindi - Understand and Speak only

7. Arabic - Read and Write only

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Awards and Honors

Appreciation Certificate for good service from the United Nations in 2004

Being in the college of business dean list for more than five semesters

Student Employee of the year, Idaho State University, 2009

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