Customer Service Administrative Assistant
Resume:
Chronological: Functional:
T his type of resume highlights work This type of resume highlights skills and abilities,
e xperience, with most recent job first. This with less emphasis on work experience. This
resume is good for job seekers who have a resume is good for job seekers who are changing
consistent work history and are staying in a career paths or have an inconsistent work
s imilar career area. history, such as lapses in employment.
Jane M. Doe Jane M. Doe
2111 Emmons Road Jackson, MI 49201 2111 Emmons Road Jackson, MI 49201
********@*******.*** ********@*******.***
Objective:
Objective:
Resum s: the two main types
Administrative position utilizing my advising, public
To obtain an administrative/customer service
speaking, writing and computer skills
position in communications where continued success
and development can be achieved. Human Relation and
Communication Skills:
Education:
Extensive training and experience in facilitating
Associate of Arts Degree, Business Concentration
groups
Jackson Community College Jackson, MI
Strong interpersonal, communication and public
Work Experience: speaking skills
Experienced in providing excellent customer service
8/98 Present
Prepared, organized and conducted workshops
Staff Assistant for Outreach Programs
Conducted fund raising campaigns
Organization Name, Jackson, MI
Three years experience supporting, training, and
Prepare, organize and conduct workshops and
educating students
presentations on career related topics.
Administrative and Management Skills:
Produce promotional and educational materials
Experience in interviewing, training and
using six different software programs.
supervising staff members
Interview, train and supervise an average of 14
Skilled in writing and designing newsletters
student staff members.
Skilled in writing and designing annual reports
Write and design annual newsletters and reports.
Handled daily work assignments from twelve
8/95 7/98 territory managers
Administrative Assistant Experience in multi-line telephone systems and
Organization Name, Grand Rapids, MI telephone etiquette
Provide clerical assistance and organizational skills Highly organized and efficient filing aptitude
Ability to operate office machines
to managers.
Strong time management and prioritizing skills
Conducted fund raising mailing campaign.
Proofread and edited staff development materials. Computer Skills:
Utilized extensive knowledge of computer literacy Proficient in PageMaker 6.0, Word, Word Perfect,
to complete projects. Corel Draw, Excel, Power Point, and the Internet
Work Experience:
8/94 7/95
Staff Assistant, Organization Name, Jackson, MI,
Secretary
8/98 Present
Organization Name, Ann Arbor, MI
Administrative Assistant, Organization Name,
Handled daily work assignments from twelve
Grand Rapids, MI 8/95 7/98
territory managers.
Secretary, Organization Name, Ann Arbor, MI,
Responded in a timely manner to all customer
8/94 7/95
questions.
Education:
Answered 30 line phone system, managed report
Associate of Arts Degree, Business Concentration
distribution and proofread materials.
Jackson Community College, Jackson, MI
Honors/Awards:
Honors/Awards:
Student Employee of the Year, Jackson Community Student Employee of the Year, Jackson Community
College, 1995 College, 1995
Departmental Scholarship, Jackson Community Departmental Scholarship, Jackson Community
College, 1994 College, 1994
References: References:
Available upon request Available upon request
Contact this candidate