Project Manager Customer Service

OSCAR SOSA, MCP, MCSE, MCDBA

Phone: 305-***-****

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Email: ****.*****@*****.***

SUMMARY OF QUALIFICATIONS

IT PROJECT MANAGER / BUSINESS ANALYST

* Seasoned IT Professional offers 12+ years of experience.

* Project Management Institute Volunteer, Director of Education Logistics, South Florida Chapter.

* Saves $150K annually through cost-benefit analysis, automation and efficiencies.

* Patient and friendly team contributor exhibits strong analytical and leadership skills.

* Resourceful problem-solver enjoys building relationships at all levels of organization.

OUTSTANDING PROFESSIONAL ACCOMPLISHMENTS

TIB Bank

* Named Super Star of the Month, November 2002 for conversion process in Merchant Bankcard Department, April 2003 for resolving issue before it affected bank merchants and customers.

* Assumed leadership role as IT resource for departmental efficiency initiative, producing recommendations and presenting them to bank executives.

* Contributed extensively to operational cost savings of approximately $250K by managing projects that:

* Created cost-benefit analysis of new IT implementations.

* Provided technical guidance in developing Lock Box payment process application.

* Improved report generation by two minutes per transaction by automating and consolidating process for Indirect Loans and Loan Administration.

* Extracted data from SQL database and upload to AS/400 system.

* Improved productivity and customer service by designing bank-wide solution that streamlined check generation and money order procedural system.

* Developed Change Control application with auditing reports and controls for external auditors in compliance with Cobit Guidelines.

* Conceptualized, designed and implemented Florida mandatory application.

* Created Signing Authority Control system to analyze wires and monetary instruments.

* Overhauled disaster recovery procedures for wire room and residential lending systems, including creation of risk analysis/mitigation plans that improved overall data reliability and integrity 70%.

PROFESSIONAL EXPERIENCE

TIB BANK, Southwest Florida and the Keys, July 2002 to Present

Client Server Application Specialist for multifunctional financial services company with 450 employees at 16 branches and $1.23B in total assets, tibbank.com

* Develop and implement all aspects of banking projects, including detailed work plans, assumptions and constraints, critical path analysis, schedules, project estimates, project sizing, RFPs, resource plans, deliverables, milestones and status reports.

* Lead implementation of technological solutions for Residential Lending business unit.

* Build relationships with all project stakeholders, such as customers, executive decision makers, operations personnel, applications development team and vendors.

* Gather business and technical requirements for software implementations.

* Define project scope and objectives for database applications documentation and formulate incident reports for critical systems issues. Track lessons learned.

* Contribute to Web optimization techniques initiatives and Web analytics software.

* Define and implement plans to test complex third-party vendor software.

* Manage third-party vendor RFPs and selection, contract negotiations, integration of vendor tasks in work plan, and track vendor deliverables involving applications and services.

* Provide single-point technical advice for key projects assigned to Sarbanes-Oxley legislation.

TRENDS INTERNATIONAL, Miami, FL, September, 2001 to January 2002

Crystal Reports Developer for privately held apparel and fashion industry publisher with 200 employees, trendsinternational.com

* Gathered requirements and implemented reporting solutions for apparel applications.

* Administered system of Windows 2000 and Novell servers for 200 users.

* Performed system tests for database migration, data upsizing and DTS conversion.

* Integrated Crystal Reports with existing company-wide software applications.

* Managed relationships with and provided technical implementations for IT and shipping providers.

* Analyzed production databases for inventory control.

* Created and deployed new software modules to core application.

DATA ACCESS CORPORATION, Miami, FL, March 1999 to September 2001

Senior Support Specialist / Developer / QA for multi-national software vendor with first commercial object-oriented development platform with relational DBMS, 200 employees, dataaccessworldwide.com

* Provided technical support to Visual Data Flex software developers.

* Administered system of Windows 2000 and IIS 5.0.

* Installed and configured NT 4.0 server, SQL Server 7.0 and SQL 2000. Applied T-SQL on stored procedures and DTS. Performed software testing of new releases.

* Provided software integration and marketing support.

* Designed Web-hosting site integrating Internet Information Server and ASP technology.

* Formulated white papers, knowledge-based articles and reported software defects.

* Assisted in Quality Assurance for software help documentation.

EDUCATION

CERTIFICATIONS

* Microsoft Certified Professional, Microsoft, August 2005.

* Microsoft Certified System Engineer, University of Miami, November 2000.

* Microsoft Certified Database Administrator Microsoft, November 2000.

TRAINING

* PMP Booster Course, (8 hours) PMI, March 2007

* PMP Preparation Course, (16 hours), PMI, March 2007

* Visual Basic .NET, Miami Dade Community College, July 2006

* Developing and Implementing Web Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET (Certification Exam), Microsoft, August 2005

* Project Management Fundamentals, Miami Dade Community College (24 hours), November 2006

* Benefit of Portfolio Management, (PMI South Florida), October 2006

* Putting Projects Back on Track, (PMI South Florida), December 2006

SKILLS

Software: Word, Excel, Access, PowerPoint, Outlook, Photoshop, Corel Draw, Dreamweaver, Fireworks, Visio, Project, Visual Studio, .NET, SQL Server, Crystal Reports 7.0/8.5, Visual FoxPro 7, WebApp Server.

Languages: ASP.Net, Visual Basic, Java Script, HTML.

Networking: LAN, VPN, DHCP, DNS.

AFFILIATIONS

PROJECT MANAGEMENT INSTITUTE, national/South Florida Chapter member since October 2006.

Volunteer, Director of Education Logistics, South Florida Chapter, January 2007 to Present

* Help VP of Education organize and plan PMP courses.

* Coordinate catering services for students; manage volunteers to provide facilities for courses.

* Coordinate logistics with PMP instructors; organize and distribute materials and books.

* Represent local chapter at meeting with current PMI Leadership Institute Leader Class.

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