Software Sales

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Mari Werner

Technical Communications

Summary of Qualifications

• Fourteen

years of experience designing and writing user guides, help systems,

policies & procedures, and other technical documentation

• Twenty-five

years of experience as professional writer

• Able

to quickly grasp complex technical concepts and write clear, well-organized

documentation that intended audiences can and will use

• Skilled

in technical research including interviewing and software testing

• Expert

in technical presentation and training principles

• Able

to manage and produce multiple products efficiently using an organized,

thorough, detail-oriented approach

• Strongly

product focused and experienced in steering projects through to completion

• Able

to work successfully in a team, or as sole author with minimal guidanceExperienceIndependent Technical Writer Consultant 2006–PresentClients and ProjectsEpicenter Software, Pasadena, CA

• Creating

and updating online help system for software used in visualization and

statistical analysis of DNA data includes glossary, index, screen

captures (optionally visible or hidden), and extensive cross-reference

links (using RoboHelp)Insurance Technology Consultants, Inc. Orange, CA

• Created

help system and user’s manual for claims processing software.

Included glossary, index, screen captures, and linked cross references in

both versions. (used RoboHelp, single source)Web Hawk Enterprises, Inc. Montrose, CA

• Created

multiple versions of web help for database management software used to

track scientific research data for JPL (used RoboHelp, single source with

multiple tables of contents)TelSoft Solutions, Inc., Glendale, CA

• Created

user guide for telephone accounting software system included glossary,

index, appendices, and screen captures

• Used

FrameMaker conditional text to create second

manual from single source for alternate software version

• Wrote

supplemental guides for modules of main software system

• Created,

and later updated, 80-page training manual including examples and exercises

(used FrameMaker)The Write Connection, Laguna Hills, CA

• Helped

with updating user guides for Toshiba laptops (used FrameMaker)BIS Computer Solutions, Inc., La Crescenta,

CA

• Edited

and reformatted user guide for database management systemInnTechnology, Glendale, CA

• Created

online documentation for software used to provide in-room services for

hospitality industryNetwork Automation, Los Angeles, CA

• Redesigned,

updated, and rewrote help system for automation software reorganized

to align with users’ purposes and needs (used RoboHelp)

• Conducted

research by testing pre-release build of system provided valuable

feedback to developers regarding bugs and usability Castec, Inc. (custom window shading mfr.)

North Hollywood, CA, 2001–2005

• Created

and maintained user documentation for database management systems used in

sales and inventory management included glossaries, indices, flow

charts, and screen captures

• Created

reference documentation and training materials for call-routing software

system

• Organized,

updated, wrote, and maintained installation instructions for over 30

different custom window shading products

• Researched

and wrote policies & procedures for sales and accounting departments

(used FrameMaker, Word, and Visio)SeeBeyond, Inc. (now Sun Microsystems),

Monrovia, CA, 2000–2001

• Created

training programs for integration software

(used Visio and PowerPoint)FatPipeU, Irvine, CA, 2000

• Worked

as team member designing instructional materials for broadband cable

installers wrote text, devised practical exercises, and directed use

of illustrationsCountrywide Home Loans, Moorpark, CA, 1998, 2000 (Contract)

• Designed,

wrote, and maintained policies & procedures manual for construction

lending department included tables, diagrams, sample forms, index,

and extensive glossary

(used Word)Authoring Tools

Microsoft Word, Adobe FrameMaker,

Adobe RoboHelp, Adobe Acrobat Distiller, Adobe

Captivate, Microsoft Visio, Microsoft PowerPoint, Corel Paint Shop Pro,

Adobe InDesign, Microsoft ExcelEducation

Journalism & Business, Valley College, Van Nuys, CA,

4.0 GPA, 1986, 1993

English & General Studies, Santa Barbara City College, Santa Barbara,

CA, 1972, 1974Affiliations & Publications

Society

for Technical Communication Member, San GabrielValley Chapter

Toastmasters Competent Toastmaster Status

Published in:

• Los Angeles Daily

News, 2001, 2002, 2006, 2007

• The

Latest, 1996, 2000, 2006

• The

Buzz, 1996

• The

Valley Star, 1993

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