Customer Service Sales
Resume:
William Huebner
Email: *********@********.***
Address: ***** ******* ***., ***. ***
City: Roseville
State: MI
Zip: 48066
Country: USA
Phone: 248-***-****
Skill Level: Management
Salary Range: $85,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
William L. Huebner, M.B.A., J.D.
39121 Prentiss Road, #106 Harrison Township, MI 48045 248-***-**** *********@********.***
www.banruptcyattorneyrosevillemi.com
Contract Administrator /Operations Manager
Business Development-Project Management-Contract Administration-Account & Client Management
Entrepreneurial-minded and self-motivated Business and Contract Professional with M.B.A. offering strong track record of results in building new business ventures, strengthening existing operations, and building motivated teams. Rich mix of business development, marketing, operations, and leadership talents complement strong background as a bankruptcy and contract attorney representing business and consumer debtors and creditors in Chapter 7, Chapter 11, and Chapter 13 bankruptcy cases, bankruptcy-related litigation, and debt collection cases.
Key Strengths:
* Insightful and Effective Manager and successful owner of start-up bankruptcy law firm since 2007. Recognized as the highest-ranked bankruptcy attorney in Detroit; proven success in leading full lifecycle project management, sales cycle management, cross-functional collaboration, and joint venture processes.
* Expert in contract law and legal research and analyzing contract terms and litigation of a large variety of bankruptcy/contract issues representing clients at evidentiary hearings, legal proceedings, and trials.
* Strong sales and marketing business experience gained while working for Fortune 100 company.
* Analytical and focused; thrives on challenges to deliver measurable results in budgeting, operational improvements, customer satisfaction, and bottom-line profitability.
BUSINESS DEVELOPMENT
Full Sales Cycle Management
New Account Development
Consultative /Solutions Sales
Project Management
Sales and Marketing
Market Analysis & Planning CONTRACT ADMINISTRATION
Contract Negotiations
Contract Analysis
Regulatory Compliance
Business Plan Development
Financial Management
Mitigation Strategies LEADERSHIP/CUSTOMER SERVICE OPERATIONS
Cross-Functional Collaboration
Staff Development/Coaching
Relationship Management
Conflict Resolution & Negotiation
LEGAL COMPETENCIES
Corporate Transactions
Commercial Litigation
Bankruptcy Management
Legal Documentation and Research
Proposal Preparation
TECHNICAL SKILLS: Microsoft Office Suite: Word, Excel, PowerPoint; WordPerfect; Best Case Bankruptcy Software
RELEVANT EXPERIENCE & EMPLOYMENT
CONTRACT ADMINISTRATION
* Customize and prepare numerous settlements, agreements, and law-suits contracts to maximize client and firm's benefits.
* Managed contract negotiations and administration and implementation of the transportation and distribution industry to provide proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer expectations.
* Adjusted and modified contract agreements, negotiated strategies based on common contracting methods and industry best practices; in addition developed new contracting solutions to accommodate business and industry requirements.
* Analyze contract terms and conditions, identified risk, and recommended mitigations strategies to bankruptcy clients.
* Capitalized on client interactions and operational knowledge to develop business-winning proposals.
* Managed $80M in annual sales and contract agreements including Dow Chemical and Dow Corning.
LEGAL OPERATIONS MANAGEMENT & TEAM LEADERSHIP
* Monitor expenditures, oversee paralegals and administrative staff, and consult with colleagues as a primary source of information for complex corporate litigation matters.
* Contributed more than $2 million in billable hours, litigating cases in state and federal courts to accomplish win-win outcomes that built loyalty and enhanced attorney-client relationships. Initiated and defended cases handling initial pleadings, discovery, motions, trial preparation, and negotiations.
* Interpret state and federal legislation and rulings to advise senior management and the board on legal implications for existing business practices.
* Skilled in staff training, development, and performance management in order to meet/exceed operational and financial goals through performance/quality improvements-with focus on customer satisfaction.
William L. Huebner, M.B.A., J.D. RESUME, PAGE 2
RELATIONSHIP BUILDING & COMMUNICATION
* Excel at establishing and nurturing collaborative relationships with customers, colleagues, staff, and management in order to clarify goals and communicate progress.
* Creative problem-solver, identify problems/needs and initiate logical, effective solutions. Consider entire problem and focus on real impact of decisions and actions. Secure resources to ensure timely resolution of problems and issues.
* Dramatically improved and maintained customer satisfaction through the implementation of proactive, customer-oriented sales and service management techniques for all customers, internal/external, and in-house inquiries; involving, legal, pricing, real estate, electronic interface, customer service, and billing issues.
* Cultivated relationships with high-profile clientele and Fortune 100 companies.
CLIENT RELATIONS / CUSTOMER SERVICE
* Develop and deliver service training and served as a resource for all contractual agreements.
* Maintained positive client relations from negotiations through completion and extension of contracts.
* Served as prime consultant and external spokesman and decision maker for the organization on highly significant matters relating to policies, capabilities programs, and strategies for future acquisitions.
* Demonstrate solid knowledge of effective approaches and principles of client relations management and assessment.
* Evaluate market and client perceptions, needs, and requirements to optimize delivery of customer service and maximize profit yields.
CAREER HISTORY
President/Associate Attorney, William L. Huebner, P.C.; Gold, Lange & Majoros, P.C.; Dykema Gossett, P.L.L.C. 1998-present
National Account Manager, CSX Transportation 1986 - 1988
EDUCATION, LICENSURE, AWARDS, & ACCREDITATIONS
JURIS DOCTOR (J.D.) WAYNE STATE UNIVERSITY SCHOOL OF LAW, Detroit, MI
Graduated cum laude Graduated in top 25% of law school class Received Bronze Key Certificate for Academic Achievement
MASTER OF BUSINESS ADMINISTRATION (M.B.A.), Concentration in Finance and Accounting
PENNSYLVANIA STATE UNIVERSITY SCHOOL OF BUSINESS, State College, PA, Graduated cum laude
ES&F. B.S. AND B.L.A
STATE UNIVERSITY OF NEW YORK, Syracuse, NY
Graduated cum laude New York State Regents Scholarship Recipient
LICENSURE
State of Michigan Law License
BAR MEMBERSHIPS
Member, State Bar of Michigan
Member, Federal Bar (E.D. of Michigan)
AFFILIATIONS
Member, Consumer Bankruptcy Association
Member, National Association of Consumer Bankruptcy Association
MAJOR ACHIEVEMENTS
Personal law firm accredited by the Better Business Bureau of Michigan
Top ranking in score of the Multi-State Bar Examination
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