Customer Service Representative

nancy graham

Email: *********@********.***

Address: ** ****** **

City: West Roxbury

State: MA

Zip: 02132

Country: USA

Phone: 617-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CUSTOMER SERVICE REPRESENTATIVE

Decisive, efficient, and extremely dependable customer service representative offering expertise in the medical/auto insurance fields complemented by extensive knowledge of ICD-9 and CPT classifications, codes, and regulations. Aptitude for balancing fast-changing priorities, demonstrating skill in analysis and verification of complex medical data and documentation. Valued team contributor, credited with a collaborative spirit, integrity, perseverance, and professionalism. Qualifications and areas of proficiency include:

aa Effective Communication Scheduling and Prioritization Self-Direct Projects

aa Data Entry/Word Processing Quality Assurance Independent Judgment

aa Time and Task Management Prompt Issue Management Research and Analysis

EMPLOYMENT SUMMARY

Success, in all position roles, is largely attributable to high level of initiative, dedicated and disciplined work ethic, and relationship-management strengths.

Automobile Senior ProcessoraaaTravelers of Massachusetts, Westborough, MA 2004-2012 Medical Coder(Medaphis-Certified in 1999) aaaPer Se Technologies, Inc., Lebanon NH 1997-2005 Customer Service RepresentativeaaaKielly Insurance Agency, Woodstock VT 1996-1997

MEMBERSHIPS

AAPC (since 2000); QUINCY BAY CODERS (since 2004)

CERTIFICATION CREDENTIALS

CPC (Certified Professional Coder) aaaAmerican Academy of Professional Coders 2001

PROFESSIONAL DEVELOPMENT

Continuing education sponsored by AAPC Conferences and Quincy Bay Coders includes: Electronic Health Records,

Basic ICD-9 aaaCM Guidelines for the Advanced Coder, Preparing for ICD-10 & CPC Certification Review, Fraud Abuse--Provider Coding Errors, Anatomy ExpoaaaAn Inside Look at the Anatomic and Physiologic Nuances of the

Human Body

CORE COMPETENCIES

Medical CodingaaaBroad understanding of clinical procedures/services, disease processes, treatment modalities, diagnoses, chart management, and coding/classification systems.

Policies and Proceduresaaaconsistently ensure compliance with claims processing requirements, state and federal regulations, standards of ethical coding and patient confidentiality laws.

Automobile Insuranceaaabroad understanding of Massachusetts Automobile Insurance rules and regulations.

Knowledge of the practices and procedures used in the registry of motor vehicles in Massachusetts and in the automobile insurance industry.

EDUCATION

Bachelor of ScienceaaaMusic Education, Berklee College of Music, Boston MA

Associate DegreeaaaSecretarial Services, Fisher College, Boston MA

Contact this candidate