Project Manager Engineer

R sum

Holly G. Jahangiri

Houston, TX *****

email: *****.*********@*****.***

SUMMARY

More than twenty-five years of demonstrated accomplishments as a writer/team leader

producing high-quality, comprehensive publications for technical as well as non-technical

readers. More than ten years' experience managing and moderating major online,

interactive information applications/services systems. Excellent oral and written

communications skills, as well as the ability to motivate and coordinate the efforts of others.

Quick learner who eagerly accepts challenges of a fast-paced, multitask environment.

ACCOMPLISHMENTS

Wrote and developed comprehensive online and hardcopy user's guides, administrator s

guides, and white papers for notebooks, desktops, workstations, thin clients, and blade

PCs for Compaq and HP. Documentation was designed to add value, support customer

purchasing decisions, provide highly technical information for network administrators,

minimize customer support calls, and/or help novice computer users develop basic

computer skills quickly.

Managed content of cross-platform, multidivisional warranty documentation and served

as liaison between Legal, Marketing, Service, Contracts Administration, and

Documentation departments.

Implemented modular documentation strategy that resulted in localization/production

cost savings of 56-70%.

Planned, coordinated, and implemented conversion of traditional printed documentation

to online format for delivery on CD in 36 languages. Worked with software developers to

design a single, easy-to-use, easy-to-modify interface supporting multiple languages

and file formats for publications on CD.

Developed and maintained project-level and departmental intranet Web sites.

Managed and promoted over 100 online interactive services for NVN, a national

commercial network. Worked with outside information providers to develop, manage,

and market new services, enhancing the value of the network to its subscribers. Served

as primary liason between the corporate office and outside information providers.

Negotiated the packaging of network information and special promotional material in

commercial software packages and other products.

Assisted with the development and testing of a suite of Windows-based "Quality Tools"

developed by American Airlines and received commendations for the quality and

timeliness of online user guide (Windows Help) developed for the package.

As part of a team effort, succeeded in completing technical documention (programmers'

reference material) for five critical financial systems more than three months ahead of

schedule.

R sum Holly Jahangiri 2

Demonstrated willingness to work overtime as required to complete several critical

projects simultaneously, meeting established deadlines 26% under estimated hours and

within budget.

For over three years, served as a Moderator for Writing.Com, an Internet-based

community of writers. Responsibilities included mentoring and teaching aspiring writers,

including teens and seniors; writing freelance articles on a variety of topics; and

writing/revising site documentation.

Significantly contributed to the design, enhancement, and customer support of

Gemstone III, an on-line, multi-player, interactive fantasy game recognized as one of

the leaders in the computer gaming industry and featured in the August 1991 issue of

"Omni" magazine.

Promoted and contributed to "Writers' Ink," an international on-line message base for

writers. Organized and moderated weekly on-line conferences for writers world-wide,

including guest speaker conferences with well-known authors, agents, and publishers.

Responsibilities included supervision of six assistant system operators (sysops),

administrative management of several categories within the message base, revision of

on-line, user help files, and editing/publication of a promotional and informative

"Writers' Ink Newsletter" for members.

As a Contributing Editor for GEnie "LiveWire" magazine, wrote promotional and

informational feature articles published in subscriber magazine for users of international

on-line information services, including a bi-monthly column devoted to users of the IBM

PC and another for users of Microsoft Windows.

Significantly contributed to Citgo Petroleum Corporation's company-wide conversion

from a manual to automated mainframe report distribution system by writing support

documentation, converting reports, and training end-users; result was 60%+ reduction

in distribution time and several thousand dollars saved in materials and equipment.

Successfully coordinated multi-departmental effort to design, develop, and produce

comprehensive documentation to support automation of multiple-site petroleum product

distribution terminals; met very tight schedule and received project manager's

commendation for excellent work.

Played a key role in planning, developing, writing, and evaluating MIS standards to meet

management mandate, greatly increasing user understanding and consistency in

application.

Worked closely with programming, engineering, marketing, management, and various

user groups to develop standards for document content and format; end product met

goals for completeness, consistency, and ease of use.

Consistently demonstrated effective communication skills by formulating management

objectives, by gathering technical and operational data from specialists, and by writing

clear, concise, easy-to-understand documentation.

Ten years' experience designing, writing, and developing user-oriented online Help

(hypertext/hypermedia) in a multiple formats, including Windows Help, PDF, and HTML,

with or without the use of popular authoring tools such as RoboHelp and Homesite.

Highly proficient in the use of a variety of software applications, including Word for

Windows and other Microsoft Office Products; FrameMaker; Epic; and Vasont. Mainframe

skills include TSO, ISPF, JCL, and BookMaster. Quick learner with some programming

skills, can easily make use of most software applications regardless of platform in

minimal time.

R sum Holly Jahangiri 3

Completed over twenty weeks of ongoing Quality training and participated on two

Quality Improvement Teams. Highly committed to the "do it right the first time"

philosophy.

BUSINESS EXPERIENCE

HEWLETT-PACKARD COMPANY Houston, TX 1996-present

Information Developer/Documentation Project Manager (HP)

Senior Technical Writer (Compaq Computer Corp.)

ELITE COMPUTER CONSULTANTS Houston, TX 1994-1996

Senior Technical Writer (Compaq Computer Corp.)

U.S. VIDEOTEL Houston, TX 1994-1994

Product Manager, NVN (Commercial online service and Internet provider)

AMERICAN AIRLINES Tulsa, OK 1993-1994

Technical Writer, SABRE Development Services

MPSI SYSTEMS INC. Tulsa, OK 1991-1993

Documentation Coordinator

FREELANCE WRITER / EDITOR 1990-present

SIMUTRONICS CORPORATION St. Louis, MO 1990-1991

Game Designer (Independent Contractor)

CITGO PETROLEUM CORPORATION Tulsa, OK 1981-1990

Programmer/Analyst (Technical Writer),

Assoc. Systems Engineer, Computer Operator

BERLITZ SCHOOL OF LANGUAGES Tulsa, OK 1981-1983

English Instructor/Method Instructor (Part-time)

EDUCATION

University of Tulsa, Tulsa, OK

JD Law

BA English

PROFESSIONAL ASSOCIATIONS

Senior Member of the Society for Technical Communications (STC)

Phi Alpha Delta

Contact this candidate